Full-Time

Support Engineer

Posted on 6/4/2024

Pave

Pave

51-200 employees

Data-driven compensation management platform

Data & Analytics

Mid

United Kingdom

Required Skills
SQL
Requirements
  • Background in writing code for bug fixes and working with customers
  • Experience troubleshooting using stack traces and log files
  • 2 years of proven experience in a customer-focused position involving technical knowledge of a company's SaaS products and services
Responsibilities
  • Responding to customer queries
  • Troubleshooting codebase to identify root causes of issues
  • Submitting code changes for bug fixes and small feature improvements
  • Working closely with Engineering to move escalated customer issues forward
  • Writing basic SQL queries for updating customer and internal company data
  • Cross-collaborating on initiatives to improve customer experience and internal processes
  • Creating technical documentation

Pave offers a data-driven compensation platform with end-to-end management, integrating with HRIS, cap table, and ATS tools to provide real-time salary and equity benchmarks.

Company Stage

Series C

Total Funding

$163M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-8%

2 year growth

19%

Benefits

Competitive salary

Equity

Medical, dental & vision coverage

Commuter benefits

Catered lunch

Unlimited PTO policy