Senior Service Program Manager

Job Req ID: 28491

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Essential Duties and Responsibilities:

1. Work with service core teammates to Support Business Success.

2. Voice of service teams at initial stage of business projects.

3. Complete serviceability and repairability review for strategic account customers.

4. Deliver service manual of new product for onsite support.

5. Support onsite deployment and critical matters in field.

Qualifications:

1. Bachelor’s degree, or Above.

2. 10 Years or Above Experience of Enterprise/Infrastructure Product Support

3. Solid Experience of Product Failure Analysis Engineering.

4. Communication-Level English Capability Required

5. Good at Cross-Culture Communication

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.