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Tailor

Headless ERP platform for omnichannel retail

Solutions Architect

Implementation & Technical Account ManagementUpdated on Nov 13
Full-timeTokyo, Japan¥7M - ¥15M /yr

About the Job

Requirements

  • At least five years of experience in a customer-facing or customer-support role that involved customer decision-making.
  • Experience presenting to technical stakeholders and senior executives.
  • Native-level Japanese technical communication ability.
  • Ability to work in the office as a rule.
  • Understanding of enterprise business domains is preferred.
  • Experience leading development or implementation of AI/LLM-native products is preferred.
  • A record of technical influence across multiple projects or across organizational boundaries is preferred.
  • A record of abstracting individual project solutions into reusable forms and contributing them to the platform or shared assets is preferred.
  • Experience developing with GraphQL is preferred.
  • Business-level English technical communication ability is preferred.
  • Ability to make senior-level decisions under uncertainty, taking responsibility for decisions based on limited information and articulating their rationale.
  • Ability to take ownership of customer outcomes through to completion without limiting responsibility to a narrow task boundary.
  • Ability to share learning with the team and organization and amplify the impact of solutions through the team, customers, and platform.
  • Focus on value delivered to customers and the platform rather than solely on achieving specific metrics.

Responsibilities

  • Identify customer challenges from the presales stage and carry solutions through business design, solution design, implementation, and delivery, taking end-to-end responsibility for success.
  • Work directly and deeply with customers across diverse enterprise businesses, rapidly learning their business domains.
  • Contribute to customer growth through the solutions delivered.
  • Abstract solutions to customer problems into reusable forms and contribute to the evolution of Tailor Platform.
  • Use field experience to contribute directly to improvements in Tailor Platform.
  • Collaborate with product managers, consultants, sales, and other teams to solve customer challenges.
  • Contribute to building the company’s own AI agents.

Desired Qualifications

  • Understanding of enterprise business domains.
  • Experience leading development or implementation of AI/LLM-native products.
  • A record of technical influence across multiple projects or across organizational boundaries.
  • A record of abstracting individual project solutions into reusable forms and contributing them to the platform or shared assets.
  • Experience developing with GraphQL.
  • Business-level English technical communication ability.

About the Company

Tailor

Headless ERP platform for omnichannel retail

Tailor provides a headless ERP platform for modern retail and e‑commerce brands. It runs as a composable, API‑first backend that handles inventory, supply chain, purchasing, production, accounting, and omnichannel orders, while the frontend is decoupled and can use Tailor’s modules or custom interfaces; it also integrates with 50+ tools via APIs/GraphQL. Unlike monolithic ERP systems, Tailor offers a lightweight, flexible headless architecture for DTC and B2B brands with light manufacturing, enabling rapid customization and easy tool connections. Its goal is to help fast-growing retailers automate operations and adapt quickly to market changes, with plans to expand in North America and continue product development including AI features.

Company size
201-500
Company stage
Series A
Total funding
$30.7M
Headquarters
Tokyo, Japan
Founded
2021

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