Senior Systems Administrator - North America Corporate Team

Legrand has an exciting opportunity for a Senior Systems Administrator to join the Legrand North America Corporate Team remotely. We are seeking an experienced Senior Systems Administrator with a focus on Identity Management (AD/Entra ID), workstation management and endpoint security. The successful candidate will be responsible for administering Active Directory (AD/Entra ID), Intune, Office 365, and key infrastructure applications. Additionally, they will continuously enhance our endpoint cybersecurity posture, providing escalation support for Modern Workplace incidents, requests and changes, and executing large-scale PC migrations and deployments. This role requires a strong understanding of Identity and Access Management (IAM) principles, workstation management, endpoint security, and a proactive approach to improving our internal IT processes and infrastructure.

The Senior Systems Administrator will work with global, regional, and local IT teams and may require periodic travel to support Legrand initiatives and Americas (AM) Infrastructure Team operations.
 

Minimum Qualifications:

• Associates Degree in Computer Science, Information Systems or equivalent experience.
• 5+ years of experience with Microsoft Windows and Active Directory administration, supporting and troubleshooting MS Office Suite, MS Teams, SharePoint and OneDrive.
• Experience with configuring and maintaining Windows PCs and related accessories, and basic troubleshooting of wireless devices and networks.

Preferred Qualifications:

• 3 years of experience with ServiceNow (Incident/service requests/change management, major incident management) and/or backend administration.
• 3 years of operations technology (OT) support experience in a manufacturing environment.
• 1+ year of experience leveraging AI tools (i.e. MS Copilot) to improve productivity, automate routine tasks, analyze information, and support IT operations.
• Support of major ERP, CAD and other manufacturing / distribution / warehouse / engineering applications.
• 3 years of AD/O365 PowerShell scripting.
• Migrating devices, directories, user accounts and storage following the acquisition of other companies.
• Administering and supporting Microsoft Teams Rooms (MTRs) and conference room audio/video equipment.
• Microsoft certifications, CompTIA (A+, Network+, Security+) or equivalent certification.
• Spanish/English bilingual skills. 

Working Conditions/Physical Requirements:

• Primary environment: Ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Will also require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses and mandatory hearing protection.
• Ability to sit for extended periods of time.
• Occasional travel to Legrand locations.
• Regularly required to communicate and collaborate with internal and external technical staff, manufacturing staff and business stakeholders.
• May rarely require working in tight spaces, twisting and turning (i.e. wiring) and exposure to heights up to 25 feet.
• Ability to lift 25+ pounds.

• Administer key systems and platforms, including but not limited to Active Directory (AD/Entra ID), Intune, Office 365 (Exchange, Teams, Voice, SharePoint), MFA, EPM and other security/admin tools.
• Collaborate with HR and other departments for efficient identity lifecycle management related to new joiners, changes, and separations (both internal staff and external contractors).
• Responsible for workstation management & lifecycle, applications, security (validate security / user / device / configuration compliance).
• Intune device management (multinational/multicultural) in collaboration with global infrastructure teams.
• Review/respond to EDR alerts in collaboration with SOC and cybersecurity teams.
• Accountable for the identity repository management, including recertifying access rights and conducting regular audits.
• Provide level 3 technical support for end users and onsite support (OSS) staff via phone, remote access or in person (where applicable).
• Collaborate with O365 level 2 support team on application package development to grow business applications catalog in Company Portal.
• Ensure incidents, requests and changes assigned to AM Modern Workplace queues are addressed in accordance with SLAs/SLOs to maintain a healthy and manageable ticket backlog.
• Provide applicable training and appropriate credentials to OSS staff.
• Provide guidance and support for IT-related projects and change management programs related to modern workplace and employee experience.
• Monitor key performance indicators (KPIs) and produce regular reports on the performance of the AM region install base.
• Collaborate with global, regional and local IT teams to solve complex problems (level 3) and improve processes.
• Regularly update existing knowledge base articles related to Modern Workplace and propose, draft, and publish new knowledge base articles in collaboration with peers and the service desk.
• Identify opportunities for continuous improvement and implement initiatives to optimize efficiency and user satisfaction: analyze the results of indicators, develop action plans and progress plans.
• Ensure compliance with corporate cybersecurity policy and remain current on evolving threats, technologies, and solutions.
• Collaborate with Security Operations Center (SOC), global, regional, and local task forces to quickly address, contain and remediate endpoint-related cyber incidents within AM region.
• Collaborate with LNCA Legal/Corporate Counsel on eDiscovery data collection.
• Work with third party vendors on various activities, operations and initiatives, such as hardware and software procurement, incident resolution, and proof of concepts.
• Assist with advanced troubleshooting of building control devices/systems connectivity used in manufacturing.
• Ensure Industry 4.0 systems adhere to cybersecurity standards and practices, and actively participate in securing data and processes against cyber threats.
• Collaborate with cross-functional teams to identify areas for improvement in Industry 4.0 processes and contribute to their implementation.
• Contribute to and help maintain technology roadmaps.