Key Account Store Operations Specialist

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste!

As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

We’re growing fast, with our community of 111 million users in 19 countries saving more than 410 million meals from going to waste - this is incredible, but there is so much more we want to achieve! 

That means we’re looking for talented people with diverse skills and backgrounds to add to our growing team. That is where you come in: we’re looking for a Key Account Operation Specialist to join our team, with offices available in Madrid and Barcelona. 

Your mission:
The Spanish Key account team holds responsibility for acquiring and managing the most important Retail brands in the country. New market trends lead to new special development projects like Donations. 
As a KA operation specialist you will support the team in the Donation project by contacting Social Charities, training stores and executing special actions that will ensure the success of the project. 
You will also be part of the operations team, helping Key Account Managers to improve store performance via calling or emailing. You can expect to work directly with these stores, building relationships with store managers and their staff, helping them to maximise the partnership with Too Good To Go and rescue as much food from going to waste as possible. 

You will be playing a significant role in our growth and evolution in providing better than ever support and service to our food waste-fighting partners.

Your Role:

Reporting to the team lead you will be working on building our Chartiy Network and giving support to a portfolio of our most prominent brands within the grocery business segment. Beyond these tasks responsibilities will include supporting our upselling strategies, quarterly business reviews and market research.
This is an entry-level role and you will work in a hands-on, front-line capacity, ensuring our special project and  key partner stores have everything they need to succeed.

• Building our charity networking by contacting existing and new leads 
• Building strong relationships with charity stakeholders, providing trainings and support.
• Supervise and coordinate donation operations with Key Account Managers and their partners
• Support stores to use Too Good To Go and our systems, providing training to new managers and staff
• Ensure your stores are maximising their supply so no food is being wasted
• Identify feedback trends from conversations with stores and escalate to the Key Account Managers
• Ensure stores have a good experiences with our customers and take action to improve store quality
• Administrative tasks, including mass updates for public holidays, and ensuring store information is up to date and accurate
• Store Operational Specialists work in squads as #oneteam and come together to achieve large projects, such as the roll out of new key accounts, and onboarding & training new stores.

We need: 

As this role is entry-level we are not looking for any specific experience, however we are keen for you to demonstrate why you are well-suited to this role - whether that’s from your studies, volunteering work, your personal life or any professional experience. This is what we’re looking for:

• Care for our mission: you are passionate about fighting food waste and the contribution it makes to the climate crisis
• Terrific talker (and listener) with the ability to effectively and quickly connect with partners over the phone, and achieve your desired outcomes from the call
• Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
• A positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation 
• A team-player who is keen to learn, collaborate, and contribute
• An affinity working with data and the eagerness to learn
• An empathetic and patient approach
• Comfortable in handling repetitive tasks, knowing each task contributes to saving food from going to waste
• Salary range: 24K-26K 

Our Values:

• We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam.
• We raise the bar: we always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: our ambitions are bold but our solutions are simple.
• We build a legacy: we’re proud of the change we’re driving. 
• We care: we always look out for each other. Caring is also about the way we do business. 
  • We do the right thing. 

What we offer: 

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with over 1250 enthusiastic and highly talented teammates across numerous countries – always ready to share knowledge and support!
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.
• A competitive salary plus performance-related bonus
• Christmas Eve and New Year’s Eve off as well
• Private business health insurance, with numerous perks and well-being benefits

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

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