Director Occupational Health Operations

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Director Occupational Health Operations

Location

Beachwood

Facility

Cleveland Clinic Administrative Campus

Department

Occupational Health-Caregiver Office

Job Code

T99911

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As Director of Occupational Health Operations, you will provide strategic and operational leadership for the Occupational Health department, overseeing administrative operations, policy development, budget preparation, financial management, workforce performance, technology and Epic/EMR optimization, space and resource utilization, logistical operations, vendor management, and objectives and key results (OKR) and performance reporting. In this role, you will partner with senior clinical and operational leaders across the organization to advance strategic growth, optimize services and resources, and ensure alignment with Occupational Health, the Caregiver’s Office, and enterprise priorities. You will leverage data, dashboards, financial analysis, and performance metrics to drive accountability, inform decision-making, and continuously improve Occupational Health services across the enterprise.

A caregiver in this role works onsite at CCAC Monday through Friday from 8:00 a.m. to 4:30 p.m., with occasional travel to other Northeast Ohio locations.

A caregiver who excels in this role will:

• Direct Occupational Health administrative operations and provide enterprise-wide program support.
• Monitor operational and financial performance and develop systems to support daily oversight, compliance tracking, productivity, and continuous improvement.
• Develop annual operations OKRs and monitor performance.  
• Develop and manage budgets across all Occupational Health service lines, including Caregiver Occupational Health Services, Cleveland Clinic AtWork, Caring for Caregivers, and the Center for Workplace Violence Prevention and Caregiver Well-Being.
• Oversee billing workflows, accounts receivable, and financial performance.
• Develop and oversee dashboards (Tableau), reports, and data analytics for compliance programs, workforce productivity, and departmental services.
• Working knowledge of Tableau and dashboard development, to support performance management, data-driven decision-making, and continuous improvement across Occupational Health.
• Use data to identify trends, measure outcomes, and support strategic decision-making.
• Partner with senior clinical leaders on staffing and schedule optimization.
• Manage direct reports, including hiring, onboarding, performance evaluations, corrective actions, annual performance reviews (APRs), and staff development.
• Develop and review department and organizational policies that align with the enterprise
• Lead EPIC/EMR template management and optimization and collaborate with clinical and IT leaders to improve EMR workflows, technology, and data integrity.
• Support strategic growth planning, space optimization, resource allocation, and development of new programs and services.
• Support departmental OKRs in alignment with Caregiver’s Office and enterprise priorities.
• Provide logistical oversight and ensure effective utilization of departmental resources.
• Manage external vendor contracts and agreements, including performance and compliance.
• Manage client relations to ensure optimal experience and retention
• Partner with senior clinical leaders to support compliance with Cleveland Clinic policies and procedures.
• Drive continuous improvement, operational efficiency, accountability, and alignment with enterprise standards.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s degree in business, healthcare administration, or related field and seven years of progressively responsible related work experience, including three years management experience
• (Master’s Degree may offset two years of experience requirement)
• Knowledge of budgeting, cost analysis, staffing plans, supervision, and operational analysis
• Demonstrated experience in financial and budgetary management, including budget development, financial analysis, resource allocation, and expense management
• Ability to direct and evaluate the efforts of others

Preferred qualifications for the ideal future caregiver include:  

• Master’s degree

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the healthcare system.
• Ability to operate a computer, audio visual and other office equipment.
• Ability to communicate and exchange accurate information, including the ability to deliver any applicable training in person and virtually.
• In some locations, the ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.