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ASM International

Semiconductor deposition equipment and ALD tech

Senior Engineer 2 - Product Support, NPI

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timePhoenix, AZ, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in a technical field such as Engineering, Chemistry, or Computer Science, or equivalent technical training; alternatively, an associate's degree in a technical field with at least 6 years of in-fab experience.
  • At least 3 years of experience at ASM or directly related experience with atomic layer deposition, plasma-enhanced atomic layer deposition, epitaxy, plasma-enhanced chemical vapor deposition, or chemical vapor deposition.
  • Experience supporting tool installation, qualification, and ramp in semiconductor fabrication facilities.
  • Knowledge of structured, hypothesis-based problem solving.
  • Familiarity with escalation management and field support models.

Responsibilities

  • Lead early engagement and field readiness for new product introductions, ensuring successful deployment of ASM tools at customer sites.
  • Own installation, startup, knowledge transfer, and escalation support for new tools, including first-of-a-kind and first-in-region implementations.
  • Support tool builds in demo labs and manufacturing environments, validate readiness, and enable successful installations.
  • Partner with Global Product Support and field teams to install and bring up tools at customer sites.
  • Verify that tool setup, startup, and operational performance meet specifications.
  • Train local Field Service Engineers and confirm that local teams are qualified to independently support the tool.
  • Support regional escalations during new product introductions and drive rapid resolution.
  • Travel domestically and internationally as required, typically at least 50%, including extended travel.

Desired Qualifications

  • At least 5 years of experience in the electronic or semiconductor industry.
  • Experience with ASM platforms, including XP8, Synergis, Intrepid, and Prominis.
  • Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers.
  • Advanced electrical, mechanical, and overall system knowledge covering hardware, software, and process.
  • Proficiency with Microsoft Word, Excel, and SharePoint, and familiarity with SAP.
  • Ability to collaborate effectively, work independently, lead meetings, coach others, and mentor and develop field teams.

About the Company

ASM International

Semiconductor deposition equipment and ALD tech

ASM International designs and supplies equipment and technologies for semiconductor fabrication, focusing on thin-film deposition processes such as chemical vapor deposition (CVD) and atomic layer deposition (ALD). Its products are used in making microchips by depositing ultra-thin material layers with precise control at the atomic level, enabling smaller and more powerful devices. The company built a global footprint through operations in the Netherlands, the US, Hong Kong, and Japan, and separated ASML Lithography (a joint venture with Philips) to focus on deposition while ASML develops photolithography systems. In recent years, ASM has sharpened its strategy around ALD, a process that creates uniformly thin layers one atomic layer at a time, allowing continued scaling of semiconductor devices. The goal is to be a core supplier of deposition technology and tools that enable chip manufacturers to produce smaller, faster, and more energy-efficient semiconductors.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Almere, Netherlands
Founded
1968

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