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Sutherland

Global BPO providing customer lifecycle management

Medical Coding Team Lead

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeClifton, NJ, USANo salary listedRemote

About the Job

Requirements

  • A minimum of 5 years of progressive medical coding experience.
  • Advanced knowledge of ICD-10-CM, ICD-10-PCS, CPT, and HCPCS Level II coding systems.
  • A thorough understanding of CMS regulations, National Correct Coding Initiative (NCCI), Official Coding Guidelines, and payer-specific requirements.
  • Experience using electronic health records (EHR) and coding software.

Responsibilities

  • Provide day-to-day operational support to Coding Managers without assuming direct supervisory responsibility, including coordinating workflows in alignment with operational priorities.
  • Monitor coding work queues, assign or redistribute workloads as directed, and escalate issues that may affect productivity or turnaround times.
  • Serve as a resource for coders regarding routine coding questions, workflow concerns, and operational issues.
  • Provide technical guidance and mentorship to coding staff while promoting coding accuracy and compliance.
  • Reinforce departmental policies, procedures, and quality standards.
  • Assist Coding Managers in monitoring coding productivity, quality, and turnaround-time metrics.
  • Support employee development through coaching, knowledge sharing, and education.
  • Escalate employee performance concerns, workflow barriers, or compliance issues to Coding Managers as appropriate.
  • Assist with providing ongoing education related to departmental procedures.
  • Assist with ensuring compliance with ICD-10-CM, ICD-10-PCS, CPT, HCPCS Level II, Medicare, Medicaid, commercial payer, and organizational coding guidelines.
  • Support departmental projects, workflow improvements, system implementations, and process optimization initiatives.
  • Stay current with coding regulations, payer requirements, CMS guidance, and industry best practices.
  • Maintain the confidentiality of protected health information (PHI) in accordance with HIPAA regulations.

Desired Qualifications

  • Previous experience serving as a senior coder, lead coder, trainer, mentor, or similar role is preferred.
  • A current coding certification such as Certified Professional Coder (CPC), Certified Coding Specialist (CCS), Certified Inpatient Coder (CIC), Certified Outpatient Coder (COC), Registered Health Information Technician (RHIT), or Registered Health Information Administrator (RHIA) is preferred.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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