Senior Customer Success Manager
Confirmed live in the last 24 hours
Omada Health

201-500 employees

Digital care solution
Company Overview
Omada aims to inspire people to make lasting health changes on their own terms. They partner with health plans and employers to equip members with personalized tools, resources, and support to improve their health one step at a time.
Remote in USA
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • A bachelor's degree and 6+ years of relevant professional experience including experience managing companies with 80k+ employees
  • A consultative disposition and constructive curiosity into all facets of a client's business
  • A proven leader in strategic account management coupled with proactive solution-oriented salesmanship
  • Ability to understand complex commercial relationships and how Omada Health can partner to maximize engagement
  • Expert relationship builder throughout all levels of a client organization, especially at Executive and C-level
  • Experience working in a fast-paced healthcare startup and large Fortune 100 company but enjoys mid-stage startup environments
  • Successfully managed complex projects with grace, and have an aptitude for using data to drive decisions
  • The ability to demonstrate impeccable capability in the following areas:
  • Communication: you're confident, humble, a brilliant active listener, and seek to have collaborative conversations focusing on transparency, honesty, and solutions
  • Organization: from your email inbox habits, to your time management, to the information you juggle about people, teams, clients, and products
  • Presentation: well-spoken, solution-oriented, subject matter expert, and creative presentation skills
  • Emotional Intelligence: natural ability to read and respond to a situation in the best interests of Omada and our clients
  • Problem Solving: acting creatively in response to challenges both in and out of your control
  • Innovation: proactively thinks outside the box; challenges the status quo
  • Drive: proactive attitude that stays a step ahead of client and company needs
  • Teamwork: take great pride in successful collaboration and outcomes achieved together
  • Judgment: keen sense for decision-making and prioritization
  • A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Gainsight, Excel, PowerPoint, Google Suite, etc
  • We are growing fast, and we're looking for a Senior Customer Success Manager to join our team and help us grow our new jumbo segment and manage a portfolio with some of the world's most admired brands!
  • The Senior Customer Success Manager will own the relationships between Omada and our customers with 80,000+ employees. This includes owning the client relationship, satisfaction, retention and expansion strategy. The role will work with our Director of Customer Success - Jumbo, and has visibility into the entire company including Sales, Data, Marketing, IT, Operations, Clinical, and Product teams to serve our client partners. The ideal candidate will also help shape the Jumbo segment for Omada, develop best practices, build new service levels, and be open to other responsibilities
  • As the primary point of contact and face of Omada to our largest clients, you will have the following key goals and responsibilities:
Desired Qualifications
  • Understanding of chronic disease prevention, the US healthcare system, latest market trends and best practices, digital health, and the startup work environment
  • Overall passion for health and wellbeing with a genuine commitment to represent products that improves the lives of its users