Unit Coordinator

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The unit coordinator is an active member of the health care team, who demonstrates strong clerical duties, the ability to prioritize, courtesy with communications in person and on the phone, and who demonstrates professional accountability.

Job Description:

ROLE AND RESPONSIBILITIES 

• Processes and maintains the patient record, admission through discharge. 

• Maintains statistical data if applicable. 

• Assumes responsibility to complete all paperwork as designated by the charge nurse or Director. 

• Responsible for ordering appropriate amounts of office supplies for use on the floor in conjunction with the Director. 

• Demonstrates effective organizational skills by prioritizing and completing assignments within the shift. 

• Monitors charging system for floor and functions appropriately. 

• Demonstrates ability to prioritize by providing prompt and accurate follow through. 

• Transcribes medication orders as nursing policies dictate. 

• Legibly transcribes all pertinent information. 

• Promptly answers the telephone identifying self and the department. 

• Presents department and self in a positive manner to patients, visitors and other employees. 

• Maintains confidentiality of department and patient information at all times. 

• Records and relays messages to appropriate individuals. 

• Assists in orientation of new unit coordinators and staff to the clerical aspects of the unit. 

• Meets professional accountability regarding individual professional growth and development, customer relations, confidentiality, participation in hospital/unit based committees, follows hospital policies, participates in Quality processes both organizational and unit based, and time and attendance. 

• Other Duties as Assigned 

• Completes other duties as assigned 

ORGANIZATIONAL EXPECTATIONS 

STRATEGIES FOR PATIENT SATISFACTION 

The following Strategies for Patient Satisfaction define job performance and patient satisfaction expectations for every AJH employee. We expect that every employee recognizes that his/her job performance, including personal interactions with patients, has a direct impact on patient satisfaction and the reputation of Anna Jaques. In being held accountable for meeting these standards, our employees will ensure outstanding service to our patients and their families and reinforce our commitment to providing the highest quality patient care to the community. 

Attitude 

Our patients' most basic expectation is to be treated with courtesy and respect. This commitment is reflected in our attitude and our behavior. 

Appearance 

We will take pride in our facility and do our part to maintain an uncluttered and litter-free workplace, with no taped or handwritten signs. We will also consider our patients expectations in how we present ourselves 

Caring About Patient's Concerns and Worries 

Communication to patients should be delivered with courtesy and care. Close attention is given to both verbal and nonverbal messages and to listening attentively to our patients in order to fully understand their needs, and sympathize with them. 

Commitment to Each Other 

Providing quality patient care requires the efforts of many different employees, representing every department of the hospital. Each member of the Anna Jaques Hospital team deserves respect from his/her coworkers. Never blame another department or co-worker to a patient. 

Patient Waiting 

We will always keep our patients frequently and honestly informed of delays and make them as comfortable as possible while they wait. 

Confidentiality 

We will ensure our patients' right to privacy. We will treat all patient information as confidential. Discussion of patient matters will be restricted to appropriate situations and locations. 

Safety Awareness 

It is the responsibility of all employees to do their best to ensure a safe and accident-free environment for patients, their families, and fellow employees. 

Sense of Ownership 

The reputation of Anna Jaques Hospital depends on each employee, and I will do my part 

PATIENT SAFETY 

Incorporates Patient Safety Goals in daily work and identifies and reports safety issues to supervisor, Patient Safety Hotline, and/or through the incident reporting process. Supports a culture of patient safety by educating patients and families on the care they are receiving, encouraging them to voice their concerns and informs them how to report related issues. 

ATTENDANCE & PUNCTUALITY 

Adheres to the hospital's policies and procedures regarding absences and tardiness. 

Provides adequate notice when calling out sick and requesting time off 

Arrives and departs from work at appropriate time. 

LEADERSHIP CAPABILITIES 

At times and when directed, may provide guidance and support to others while acting as a resource, trainer and/or preceptor. 

JOB REQUIREMENTS 

Required Skills 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

Reasonable accommodations may be made to enable the individual to perform the essential functions. 

Communication 

Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others. Typing/computer 

Minimum Education 

High School Diploma or Equivalency 

FUNCTIONAL DEMANDS 

PHYSICAL DEMANDS 

Regular sitting, standing, bending, walking and repetitive motion. 

WORK ENVIRONMENT 

Must be flexible and able to work in stressful situations. 

AGE-SPECIFIC CRITERIA 

Non-patient care provider 

Pay Range:

$19.50 - $26.24

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled