Technical Support Engineering – Senior Engineer

Job Description and Requirements

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are

You have spent enough time in electromagnetics simulation to know that the hardest part is not running the solver, it is helping someone understand why their S-parameters look wrong at 28 GHz or why their eye diagram is closing before they hit compliance. You think in workflows, not features. When a customer describes a signal integrity problem, you are already mapping it to HFSS setup decisions, meshing strategy, and whether they actually need a full 3D solve or if a 2.5D approach in SIwave will get them there faster.

You do not need a perfect problem statement to be useful. Someone sends you a model with crosstalk issues and a vague description, and you ask three questions that get to the actual design constraint they are working under. You have debugged enough simulations to recognize when the issue is tool configuration, when it is physics, and when it is a misunderstanding of what the simulation is actually telling them.

You care about the outcome, not just the answer. Closing a ticket matters less to you than knowing the customer can now run that analysis on their own next time. At Synopsys, you will work directly with engineers solving real signal integrity, power integrity, and high-frequency design problems using tools that matter in production workflows.

What You'll Be Doing

• Provide technical support to customers using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit for electromagnetics and electronics simulation
• Troubleshoot signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis issues across package, PCB, and connector design workflows
• Guide customers through simulation setup, meshing strategy, solver selection, and post-processing to help them reach valid, actionable results
• Document product issues, submit defect reports with reproducible test cases, verify fixes, and participate in field testing of new software releases
• Evaluate new releases using real customer use cases to assess readiness, usability, and alignment with industrial application requirements
• Collaborate with product development, field teams, and senior support engineers to relay customer workflow insights and technical feedback that shape product direction
• Contribute to internal knowledge base, create enablement content, and support process improvements within the Customer Excellence organization

The Impact You Will Have

• Reduce time to resolution for customers facing critical simulation roadblocks on active design projects
• Enable successful adoption of Synopsys electromagnetics solutions across signal integrity, power integrity, and high-frequency design applications
• Surface real-world usability issues and workflow gaps that directly inform product development priorities and release quality
• Build repeatable, documented solutions that scale support capability across the team and reduce future case volume
• Strengthen customer confidence in Synopsys tools by delivering technically sound guidance that translates into design wins
• Improve product quality by identifying, reproducing, and validating fixes for defects discovered in production customer environments
• Accelerate release readiness through structured testing and feedback loops tied to actual customer workflows

What You'll Need

• Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related field with coursework or focus in high-frequency electromagnetics; Master's degree is a plus
• Hands-on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation platforms in a design or support context
• Working knowledge in at least one of the following areas: signal integrity, power integrity, crosstalk analysis, impedance simulation, or eye-diagram analysis
• Understanding of circuit-level and timing analysis for signal integrity applications, including familiarity with relevant compliance standards
• Experience with package, PCB, or connector design workflows and the engineering processes that surround them
• Familiarity with microwave and antenna fundamentals including S-parameters, wave propagation, and scattering analysis
• U.S. work authorization required; U.S. citizenship preferred where required by customer, export control, or government contract requirements

Who You Are

• You can take a vague customer description of a simulation problem and ask the two or three questions that clarify what they are actually trying to solve
• You stay organized across multiple open cases, know which ones need urgency, and do not let details slip even when priorities shift
• You communicate clearly with customers and internal teams alike, whether you are explaining a meshing tradeoff or escalating a defect with enough context for engineering to act on it
• You are comfortable saying "I need to check with the team on this" when you hit the edge of your knowledge, and you follow through until the customer has an answer
• You can work productively with field teams, product managers, and senior engineers without needing someone to broker every conversation
• You are willing to travel domestically up to 10% of the time to support customer engagements, training, or team collaboration as needed

The Team You'll Be Part Of

Your recruiter will share more about the team structure and mission during the interview process.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.