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Teleperformance

Outsourced customer experience management services

Business Human Resources – International

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • Comprehensive knowledge of the specific discipline or broader area in which the position operates.
  • Ability to execute specialized projects and activities according to set principles.
  • Ability to generate and initiate one's own workload with minimal instruction.
  • Ability to supervise the work of less experienced professionals, providing expertise and taking responsibility for end-products.
  • Ability to significantly improve day-to-day activities and processes.
  • Ability to manage short-term team activities and make operational decisions within a defined scope.
  • Professional excellence in carrying out assigned responsibilities.

Responsibilities

  • Provide HR consulting and coaching to business leaders to address significant people and cultural issues.
  • Provide expertise in technical and regulatory aspects of employment, including hiring, termination, performance management, and rewards.
  • Support the talent aspects of organizational structure changes and talent integration related to mergers and acquisitions.
  • Advocate for HR programs by communicating the business value of HR initiatives and managing program rollouts to minimize business disruption.
  • Partner with the business and talent management, staffing, and recruiting colleagues on workforce planning, high-potential employee development, and succession planning.
  • Manage and oversee implementation of short-term activities within the team.
  • Manage a team of individual-contributor coworkers.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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