Talent Acquisition Coordinator

Overview

Talent Acquisition Coordinator

Reporting to: Talent Acquisition Manager

Division/ Team: Talent Acquisition

Location: Swansea

About us

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

The TA Coordinator owns and facilitates the back-end operations that underpin Starr’s daily recruitment activity, ensuring a seamless candidate experience and efficient recruitment process.  Whilst the core role focus is to coordinate interviews between managers and candidates and manage candidate queries, this position also supports the TA team with a wide range of support tasks, from external marketing, financial administration and internal project coordination.

Critically the position also oversees maintenance and change requirements within our ATS (Applicant Tracking System), as directed by the Talent Acquisition Manager.  The role holder will be the “Super User” of our applicant tracking systems, driving data accuracy and enhanced Management Information for the team and business.  This is important as it enables us to accurately report on our activity and adapt our ongoing recruitment process and strategy in real time.

Key Responsibilities

• Deliver a seamless candidate and manager experience by orchestrating interview logistics and managing the TA team’s “Careers” inbox in a manner that reflects our brand’s professionalism and responsiveness - enhancing candidate satisfaction, interview progression and offer acceptance rates.
• Enable hiring efficiency by aligning calendars, resources, and communications between candidates, hiring managers, and recruitment agencies, reducing time-to-hire and minimising scheduling conflicts.
• Strengthen recruitment data capabilities by extracting, analysing and visualising key information from our ATS, enabling enhanced real-time TA reporting and strategic adjustments that improve sourcing and hiring outcomes.
• Drive system optimisation by managing ATS configuration and change requests, liaising with the ATS Vendor(s)/ internal HRIS teams as required, to ensure the platform evolves with business needs and remains intuitive for users.
• Ensure operational integrity by maintaining compliance with data protection standards, managing candidate records, and accurately processing invoices - protecting the business and streamlining workflows.
• Support tactical and strategic TA initiatives by producing and maintaining clear, structured, and up-to-date internal documentation that is thoughtfully presented to inform stakeholders and support process adherence.   This is in addition to supporting the team in creating external candidate focused marketing material
• Champion process excellence by monitoring team compliance and identifying areas for improvement, helping the TA function operate with consistency and accountability.
• Maintain organisational visibility by updating the Group-wide organisational structure chart monthly to support workforce planning, internal mobility, and leadership decision making.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Conduct Rules

All employees are subject to the following regulatory conduct rules:

• You must act with integrity.
• You must act with due care, skill and diligence.
• You must be open and cooperative with the FCA, the PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct
• You must act to deliver good outcomes for retail customers

Qualifications, skills and experience

• Experience of diary coordination and interview or meeting scheduling, with excellent attention to detail.
• Experience managing multiple priorities simultaneously and delivering to both short and long term timelines.
• Demonstrable experience of keeping up to date with a particular database or system and working with the vendor to deliver change.
• Excellent organisation skills and attention to detail
• Intermediate knowledge of Excel, Word and PowerPoint

Core behavioural expectations

• Analysis and decision making
• Innovation and problem solving
• Performance focus
• Communication and influence
• Development of self
• Resilience and adaptability

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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