Operations Service Manager
Burlington Stores
Operations Service Manager
Burlington Stores
Off-price retailer selling excess inventory
FOCUS OF POSITION:
Positively communicate and demonstrate the company’s Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done.
Ensure team delivers excellent customer service while demonstrating a high degree of professionalism.
RESPONSIBILITIES:
Coach, train, and develop a team of associates, ensuring they are delivering an outstanding shopping experience in a highly professional manner
Provide guidance to the receiving team associates to expedite the flow of merchandise from the receiving area to the sales floor
Managing the overall execution of operations and receiving SOPs, including the continuous flow process
Review operational reports and records to ensure adherence to company policies and procedures
Monitor the receiving process, transfers, debits/damages, and chargebacks, and partner with the Receiving Supervisor to maintain the accuracy of inventory
Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
SKILLS AND COMPETENCIES:
Ability to provide outstanding customer service
Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately
Ability to manage service operations effectively
Ability to process information/merchandise through computer system and register system
Ability to maintain a fair, consistent set of standards as they apply to work force
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to maintain records and documentation pertaining to work force
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
Ability to utilize computerized scheduling and reporting software
3+ years of Retail Management experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization with experience in Store Operations, HR and Asset Protection•
Ability to work a flexible schedule; including early morning, nights, weekends, holidays
Ability to lift and move boxes weighing 50 lbs. or more
Comfortable utilizing scheduling and reporting computer software
Travel required – as needed
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Off-price retailer selling excess inventory
Burlington Stores buys excess inventory from manufacturers and other retailers and resells it in its physical stores and online at discounted prices for brand-name clothing, home decor, and more. Customers access a wide assortment of recognizable brands at reduced prices, with options like gift cards and a loyalty program. It differentiates itself by offering a large off-price selection across categories and a strong emphasis on corporate social responsibility, diversity, and community initiatives. Its goal is to provide meaningful savings while maintaining quality and value and to grow its reach through both stores and online channels.
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