O

Oracle

Builds databases, business apps and cloud services

Manager – Advanced Services Engineering-Patient Accounting

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeIn-person

About the Job

Requirements

  • Experience directly managing application support or technical teams while remaining involved in troubleshooting and service delivery.
  • Working knowledge of healthcare patient accounting systems and hospital revenue cycle workflows.
  • Experience supporting software configuration, updates, upgrades, and issue resolution in a healthcare setting.
  • Ability to investigate application and workflow issues, review root cause findings, and guide corrective action.
  • Experience assigning work, coaching employees, addressing performance issues, and identifying training needs.
  • Ability to explain technical issues, manage escalations, and agree on priorities with hospital stakeholders.

Responsibilities

  • Assign work, monitor support queues, set priorities, and ensure timely resolution of patient accounting application issues.
  • Work alongside staff to troubleshoot problems, review configurations, and resolve escalated incidents.
  • Set expectations, provide feedback, address performance gaps, and develop employee skills.
  • Coordinate updates, upgrades, configuration changes, and testing with hospital users and Oracle teams.
  • Review root cause analysis, confirm corrective actions, and address recurring application and workflow problems.
  • Keep procedures and technical documentation current and implement practical improvements to support delivery.
  • Communicate service issues, risks, project status, and resource needs to hospital leaders and Oracle teams.

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
1977

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