Income and Night Auditor

Job Description

Primary Responsibilities:

• Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, operational efficiency, and guest service.
• Respond to queries and coordinate with relevant departments to resolve billing issues, revenue discrepancies, and audit-related concerns in a timely and efficient manner to ensure guest satisfaction.
• Ensure that all relevant personnel are kept well informed of the department's objectives, policies, procedures, and internal control requirements.
• Identify optimal and cost-effective use of resources and educate the team on the same.
• Ensure the safekeeping and proper control of all used and unused revenue-related documents, including guest checks, guest folios, official receipts, Captain Orders, paid-out vouchers, rebate and allowance vouchers, and miscellaneous debit and credit vouchers.
• Verify all revenue-related documents against the respective revenue sheets, system reports, and supporting documentation to ensure accuracy and completeness.
• Review rebates, allowances, discounts, refunds, and other revenue adjustments to ensure that they are properly authorized, legitimate, and supported by appropriate documentation.
• Reconcile the computer-generated Guest Ledger Balance against the General Ledger Balance and investigate and report any discrepancies.
• Conduct income audits for all areas of hotel operations, ensuring that all revenue is accurately recorded, verified, consolidated, and reported.
• Consolidate daily income reports from all operational areas of the hotel and ensure the accuracy and completeness of revenue reporting.
• Verify soft count deposits against the relevant cash declarations, deposit records, and supporting documentation to ensure proper accountability.
• Audit and account for all revenue-related control documents and prepare exception reports highlighting errors, discrepancies, omissions, and unauthorized transactions.
• Perform the daily night audit in accordance with established hotel procedures, ensuring that all financial and operational transactions are accurately reviewed and accounted for before the end-of-day closing.
• Verify daily revenue from Rooms, Food and Beverage, and other operating departments against the relevant system reports and supporting documents.
• Review guest folios, room charges, payments, adjustments, rebates, and allowances to ensure correct posting, appropriate authorization, and accurate billing.
• Verify room rates, room revenue postings, occupancy figures, applicable taxes, and service charges against approved rates, hotel policies, and system records.
• Reconcile front office cashier reports, cash transactions, credit card settlements, and other payment records to ensure that all collections are properly accounted for.
• Review daily revenue summaries, occupancy reports, cashier reports, and other operational reports to identify and resolve discrepancies.
• Complete the end-of-day closing procedures in the hotel management system, ensuring that the business date is rolled over correctly and that all required reports are generated and distributed to the concerned departments.
• Prepare daily income audit reports, night audit reports, reconciliations, schedules, and financial analyses as required by the Finance Department or hotel management.
• Ensure that all audit records, financial documents, and supporting reports are properly maintained, secured, and readily available for internal and external audits.
• Maintain the confidentiality of guest information, financial records, and hotel business information at all times.
• Ensure that the workplace and storage areas remain clean, organized, and tidy.
• Respect the instructions and safety guidelines for the equipment used.
• Comply with the hotel's security regulations and emergency procedures, including fire safety and evacuation procedures.
• Respect the hotel's commitments to the Environment Charter, including energy conservation, recycling, and waste segregation.
• Safeguard personal health and safety, as well as the health and safety of others, in the workplace.
• Comply with the hotel's occupational health and safety policies, procedures, and applicable safety guidelines.
• Report any unsafe conditions, hazards, incidents, or potential risks to the appropriate supervisor or management personnel.
• Perform any other duties and responsibilities as assigned by the Head of Finance or hotel management from time to time.

Qualifications

• Bachelor’s Degree in Accounting / Finance
• Additional certificate as a Certified Public Accountant (CPA) will be an advantage
• Minimum 5 years of experience in a finance or accounting position or 2 years of experience in a similar capacity
• High degree of professionalism with strong understanding of business acumen
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, PowerPoint, and relevant financial and accounting reporting systems
• Fully conversant in  accounting principles  and financial regulation standards

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.