Account Manager

Job Description

Your missions:

Management of customers’ inbound and outbound cargo files, as well as the commercial relationship with the customer. The Account Manager serves as the single logistics point of contact for the customer, with a focus on providing a comprehensive range of services. 

Your responsibilities:

- Management of inbound and outbound goods flows using the available software systems 

- Communication with agents, shipping lines, and transport operators 

- Reporting all actions taken to the customer 

- Stock follow-up, registration, and confirmation of purchases and sales carried out by the customer 

- Placing orders with transport providers and operational departments 

- Issuing orders for the preparation of customs documents; independently preparing basic customs documents 

- Preparation of specific certificates 

- Issuing orders for sampling requests and sample shipments 

- Invoicing and reporting related to invoicing 

- Optimisation of processes 

Additional activities:

In addition to the specific responsibilities, the Account Manager is also responsible for carrying out the following activities. These additional responsibilities apply only after acquiring the necessary years of experience and knowledge, or after completing the required training programme. 

- Acting as the commercial point of contact for the customer, including periodic customer meetings and day-to-day communication; maintaining relationships and business with existing customers 

- Preparing and developing pricing structures, including the associated annual price negotiations 

- Maintaining and setting up pricing schedules in Business Central 

- Expanding existing business with current customers 

- Internally developing new business opportunities for existing customers 

- Discussing commercial issues with the Product Manager 

- Handling and following up on complaints and disputes 

- Monitoring customers’ DSO (Days Sales Outstanding) 

Qualifications

Your profile:

Specific Requirements 

- Product knowledge of soft commodities such as coffee, cocoa, nuts, etc. 

- Knowledge of working methods for organic products and awareness of food safety 

- Knowledge of LIFFE files and NYBOT (ICE) files 
 

Skills 

- Bachelor’s degree or equivalent through experience 

- Knowledge of Dutch and English; additional languages are an asset 

- Knowledge of Microsoft Office and communication tools (email, telephone, internet, etc.) 

- Knowledge of specific MBN software, including Business Central 
 

Competencies 

- Good oral and written communication 

- Integrity 

- Customer orientation 

- Attention to detail 

- Planning and organisation 

- Progress monitoring 

- Performance motivation (commitment) 

- Problem-solving skills 

- Teamwork 

Additional Information

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Our Benefits
- A close and warm team
- Competitive salary and benefits
- Fringe benefits such as meal vouchers, hospitalisation and group insurance, ecocheques, salary sacrifice bike lease
- Flexible working
- Pension contributions
- Access to Training and Development