Front Desk Receptionist
About the job
- At least 2 years of experience in a front desk, receptionist, retail, or customer-facing role.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to stay organized and multitask in a fast-paced environment.
- Reliability, attention to detail, and punctuality.
- Ability to work with ownership and minimal supervision.
- Familiarity with Google Workspace, including Docs, Sheets, and Calendar.
- Comfort using Slack or similar communication tools.
- Greet and check in scheduled guests when they arrive for appointments.
- Coordinate with assigned EV Consultants to ensure seamless handoffs for sales consultations and delivery pickups.
- Provide guests with a welcoming, professional, and efficient first impression.
- Educate customers about EV technology, incentives, charging, and ownership costs.
- Manage and maintain the daily schedule for test drives and vehicle deliveries.
- Monitor showroom traffic and proactively communicate with the sales team to minimize wait times.
- Confirm appointments and communicate delays or changes in real time.
- Facilitate final vehicle key handoffs during delivery appointments.
- Collect guest feedback about the delivery experience.
- Educate customers about post-sale support through [email protected], including 90-day warranty processes.
- Set clear expectations for follow-up communications and review requests.
- Follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms.
- Maintain a clean, organized, and professional front desk and lobby environment, including vehicle displays.
- Keep the Coffee Zone stocked, clean, and welcoming for guests.
- Answer and route incoming calls, emails, and inquiries.
- Track customer visits, appointments, and handoffs accurately in internal systems.
- Support sales and operations teams with administrative tasks, including data entry, paperwork, and filing.
- Experience using customer relationship management (CRM) or scheduling tools.
- Experience in automotive, dealership, retail, or hospitality environments.
- Bilingual ability in English and Spanish or other languages.
About the company
Ever is an AI-native EV retailer based in San Francisco that operates a nationwide online and offline marketplace for used electric vehicles. It offers certified pre-owned EVs from more than 30 brands, allows customers to get instant trade-in offers by plate or VIN, and lets buyers trade in gas or electric cars, arrange financing online, and choose delivery or pickup. Vehicle listings include estimated monthly payments and battery/package details. The company also runs Eve, an AI assistant that helps with shopping, selling, and ownership questions. Ever earns revenue by buying and reselling used EVs and by providing financing and related services, blending a digital storefront with physical locations and logistics to reach customers nationwide. Its goal is to make EV ownership simpler, more transparent, and accessible to buyers across the United States.
Company Size
51-200
Company Stage
Series A
Total Funding
$31M
Headquarters
San Francisco, California
Founded
2022
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Simplify's Take
What believers are saying
- Reuters reported used EV sales rose 21% in January 2026, widening Ever's addressable market.
- Ever said it served thousands across 40 states, showing early national traction.
- Used EVs gained affordability as prices neared gas cars, expanding first-time buyer demand.
What critics are saying
- Used EV demand softened after the Sept. 30, 2025 federal tax credit expired.
- Tesla dominates used EV supply, pressuring Ever's margins through nonstop price competition.
- Ever's existential risk: EV retail stays niche, and inventory turns slow before burn shrinks runway.
What makes Ever unique
- Ever's Feb. 12, 2026 $31M Series A funded a proprietary AI-native operating system.
- Ever focuses only on EVs, unlike broad auto retailers chasing gas and electric inventory.
- Ever runs omnichannel SF and Costa Mesa showrooms, plus AI assistant Eve for shopping.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Unlimited Paid Time Off