Good American

Direct-to-consumer fashion brand offering inclusive apparel

Key Holder

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeAtlanta, GA, USANo salary listed

About the Job

Requirements

At least 2+ years of experience in a retail apparel environment.
Familiarity with key retail performance indicators.
Adaptability, openness, active listening, and compassion.
Comfort with computer technology, including personal computers and iOS devices.
Effective oral and written communication skills for engaging with clients and team members.
Strong fashion acumen and ability to style clients.
Ability to travel approximately 10% of the time.
Ability to climb ladders.
Ability to lift 25+ pounds.

Responsibilities

Serve as an ambassador for the brand and promote Good American's culture internally and externally.
Drive financial results by achieving individual sales targets and coaching and supporting team members to drive total store and brand performance.
Ensure individual key performance indicator goals are attained and coach and support team members' and store-wide key performance indicator goals.
Follow through on the customer journey to ensure client satisfaction.
Support client needs through styling advice and suggestions during every engagement.
Deliver the best possible client experience across in-store, virtual, and alternative engagements.
Resolve customer service issues with the brand and client in mind.
Create and develop a client book through strong engagement, focusing on client acquisition and retention.
Support floor coverage, financial targets, visual merchandising standards, client service, and front-of-house and back-of-house operational functions.
Support visual merchandising initiatives by following visual directives and maintaining visual standards aligned with brand guidelines.
Complete inventory initiatives, including regular cycle counts, inventory reconciliation, and processing, according to company guidelines.
Partner with the Store Manager or Store Director to create and execute in-store activations and events focused on client acquisition, retention, and development.
Attend required business meetings and lead meetings as required.
Contribute to a positive team culture within the store.
Partner with the corporate team and provide feedback and insights.
Perform additional projects and responsibilities as required by business needs.

Desired Qualifications

Experience in women's apparel retail.

Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, and accessories.

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Good American in the daily business operations of the store, and support all store initiatives including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

This role reports to the Store Manager/Store Director.

Responsibilities:

Be an ambassador to the brand and promote the culture of Good American internally and externally
Drive for financial results by achieving individual sales targets as well as coach and support team members in order to drive total store and brand performance
Ensure individual KPI goals are attained and coach and support the achievement of KPI goals of team members and store
Follow through on customer journey as required to ensure a content client
Support the needs of the client through styling advice and suggestion with every engagement
Deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
Solution oriented approach to finding resolutions to customer service issues with brand and client top of mind
Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for store and brand overall
Support and ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house
Support and ensure all visual merchandising initiatives including adhering to visual directives, meticulous upkeep of visual standards that align with brand guidelines
Support all inventory initiatives are completed including regular Cycle Counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
In partnership with Store Manager/ Director, create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Attend all meetings as required by the business and lead meetings as required
Contribute towards creating and maintaining a positive team culture within the store
Be a strong partner to corporate team and deliver feedback and insights
Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

At least 2+ years of experience in a retail apparel environment
Experience within women’s apparel retail preferred
Familiar with key retail performance indicators
Adaptable, a sense of openness, active listener, and compassionate
Comfortable and savvy with computer technology, including PC and iOS devices
Effective communication skills (both oral and written) in order to engage with client and team members
Strong fashion acumen and ability to style clients
Travel approximately 10% of the time
Ability to climb ladders
Ability to lift 25+ lbs.

Please note that this role requires to be onsite four days a week.

At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.

WE ARE B CORP CERTIFIED!

As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.

About the Company

Good American

Direct-to-consumer fashion brand offering inclusive apparel

Good American creates fashion for women of all shapes and sizes, offering items like premium denim, swimwear, shoes, bodysuits, and sweats. The brand uses a direct-to-consumer model via goodamerican.com, which lets it control the shopping experience and collect customer data, while offering flexible payment options through Klarna (including installments and a

Company size: 501-1,000
Company stage: N/A
Total funding: $1.3M
Headquarters: Culver City, CA
Founded: 2016

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