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Indie Campers

Global RV rental platform and marketplace

Operations Agent

Checkout & Customer ServiceConfirmed live in the last 24 hours
Part-timeIn-person

About the Job

Requirements

  • Experience in customer service, hospitality, sales, rental, cleaning, housekeeping, warehouse, automotive, or operations.
  • Strong communication and customer-interaction skills.
  • High attention to detail and commitment to hygiene, quality, and presentation standards.
  • A practical, reliable, punctual, and solutions-oriented mindset.
  • Ability to work under pressure in a fast-paced operational environment.
  • Ability to understand and explain basic vehicle or motorhome systems.
  • An organized and proactive approach to managing customers, tasks, and operational priorities.
  • A category B driving license.
  • Advanced English proficiency.
  • Ability to stand, walk, crouch, kneel, stretch, and move around the depot for extended periods, including working inside vehicles and outdoors in varying weather conditions.
  • Ability to lift and transport light or moderate items weighing up to 15 kilograms.
  • Ability to use cleaning products and chemicals safely according to safety guidelines and company training.
  • Flexibility to work weekends, public holidays, peak-season schedules, and urgent operational periods.
  • Ability to interact calmly, empathetically, and professionally with customers experiencing different emotional states.

Responsibilities

  • Perform rental check-ins and check-outs, explain vehicle features, support customers during their rental experience, and handle service recovery or emergencies professionally and empathetically.
  • Clean the interior and exterior of vehicles and prepare campervans with kits, bedding, essentials, and optional extras.
  • Inspect returned vehicles for cleanliness, missing items, damage, or operational issues, and report findings for follow-up.
  • Support motorhome demonstrations by presenting vehicle features, systems, and specifications and facilitating smooth handovers.
  • Identify sales opportunities, support lead follow-up when relevant, and assist the RV Sales team with customer information and documentation.
  • Manage cleaning products, kits, consumables, and equipment; report shortages or damage; and help keep the depot organized for daily operations.
  • Explain basic vehicle systems such as lighting, gas, water, and other motorhome functions, resolve simple issues, and escalate when necessary.

Desired Qualifications

  • Experience with customer relationship management tools, rental systems, or digital sales software.
  • Fluency in the local language, such as Spanish, where applicable.
  • Previous experience in campervan, motorhome, automotive, tourism, or mobility environments.

About the Company

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Indie Campers

Global RV rental platform and marketplace

Indie Campers operates a global platform for RV rentals and road trips. It blends its own fleet of over 10,000 campervans and motorhomes with a peer-to-peer marketplace that lets private and professional hosts list vehicles, offering short-term rentals, long-term subscriptions, and vehicle sales across 100+ cities in Europe, North America, and Oceania. The platform is digital-first, enabling online booking and trip management, with the company’s own fleet offering features like one-way trips, 24/7 support, and inclusive bedding and cooking kits, while the marketplace enlarges vehicle availability. This hybrid model differentiates Indie Campers from competitors by combining owned inventory with a scalable P2P network to extend geographic reach and flexibility. The goal is to make road trips more accessible and personalized for travelers from over 180 countries by growing the fleet, expanding the marketplace, and broadening global coverage.

Company size
501-1,000
Company stage
Series B
Total funding
$78.8M
Headquarters
Lisbon, Portugal
Founded
2013

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