Data Center Technician

• Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. 

• Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of 

• technician activities in accordance with internal polices and service level agreements. 

• Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7 

Career Level - IC1

• Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures. 

• Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment. 

• Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

• Basic knowledge of datacenter design, including electrical and cooling plant & operations 

• Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.

• Solid knowledge of datacenter design, including electrical and cooling plant & operation

• Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

• Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.

• Good level of spoken English language is required.