HR Business Advisor

Operating within JPMorganChase’s HR Advisory organization, the role supports leaders across businesses, functions, and regions through a scalable, digitally enabled advisory model. The Vice President applies strong consulting, coaching, and problem-solving skills to address diverse people challenges, contributing to consistent HR outcomes and an effective manager experience across the firm.

As a Vice President, HR Business Advisor (Ask JPMC) in the Human Resources team, you will serve as a trusted HR advisor to managers, providing expert guidance on a wide range of people and organizational matters. Leveraging deep HR expertise and sound business judgment, you will help leaders make informed decisions related to talent, performance, compensation, workforce planning, employee engagement, and organizational effectiveness. Working in partnership with client-aligned HRBAs and specialist HR teams, you will deliver high-quality advisory support that balances business objectives, employee experience, and risk management considerations.

Job responsibilities  

• Provide expert-backed coaching and guidance to managers across a broad range of HR topics, applying judgment and HR expertise while ensuring consistency, speed and quality
• Identify sensitive, high-risk or complex situations and engage the right partners, including aligned HRBAs, Employee Relations, Compensation, Talent, Relations, Compensation, Talent, Workforce Strategy, Legal/Risk or other specialists as appropriate
• Collaborate with HRBAs to understand business nuance, align on prior guidance, coordinate escalations, provide surge capacity during high-demand periods, and support HRBA-led initiatives
• Contribute to cross-Advisory project teams supporting talent, compensation, workforce, organizational change, manager effectiveness and other enterprise priorities
• Identify recurring themes and opportunities to improve knowledge content, routing, digital experiences, ServiceNow workflows, product feedback loops and operating model effectiveness
• Operate as one Ask JPMC team by prioritizing firmwide outcomes, collaborating early, documenting decisions, owning follow-through and contributing to a consistent manager and employee experience

Required qualifications, capabilities and skills

• Strong HR knowledge combined with business acumen to address complex people and organizational challenges
• Ability to assess complex situations, navigate ambiguity, balance policy, risk and business outcomes, and determine appropriate resolution or escalation pathways
• Ability to build credibility quickly and influence leaders through coaching, consultation, structured problem-solving and practical guidance
• Builds strong partnerships across HR, business, and specialist teams to deliver scalable solutions
• Ability to use technology, workflow tools, insights and analytics to improve advisory outcomes, measure impact and support data-driven decision-making
• Ability to adapt quickly, navigate transformation and help leaders, managers and stakeholders adopt new ways of working
• Passion for identifying themes, solving root causes, simplifying experiences and helping evolve the advisory model over time
• Ability to document work, manage follow-through, use ServiceNow effectively, and create transparency into demand, outcomes, risks and impact