Merchant Support
Hive
Merchant Support
Hive
End-to-end e-commerce operations platform
Total compensation range: €28,968 - €39,952
Working hours: 8 - 17, Monday to Friday
Annual leave: 30 days per year
At Hive, we're building the most customer-centric operations platform in Europe, and our Merchant Care team is at the heart of that mission.
As a Merchant Care Associate — On the Ground, you'll be the first point of contact for our merchants' operational issues directly from the fulfillment center. You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escalate, and close the loop between what's happening on the warehouse floor and our merchants.
You'll be on-site in Slubice, part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants.
We are looking for someone who:
We know, sometimes you won't tick every box. We'd still love to hear from you if you think you're a good fit!
About us
We're revolutionizing e-commerce operations.
At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.
Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.
Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.
Hive provides an end-to-end e-commerce operations platform that unifies logistics and back-office tasks for brands. It connects sales channels to fulfillment and transport partners and routes orders through the system to automate fulfillment, tracking, and returns, including shop/marketplace integration, freight booking, picking and packing, delivery acceleration, and returns, all in one platform. Unlike using multiple tools, Hive offers a single, easy-to-use system with customizable features and data analytics to handle growth and improve efficiency. Its goal is to help brands scale their e-commerce business by increasing operational efficiency and ensuring reliable, multi-channel order fulfillment.
Explore more opportunities at Hive