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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The CSG Professional Services Sales Leader should be a proven, passionate, strategic general manager of solution sales. This individual will lead and drive a regional team of Account Partners (AP), ensuring bookings and high revenue growth for CSG Professional Services. The individual must be a strategic problem solver with outstanding strategic, enterprise, commercial, and cross-functional skills, they should demonstrate high energy, and have strong sales management experience.

The leader will also be a valuable contributor to the CSG Professional Services Sales (GTM) and product strategies, sharing customer insights and perspectives and aligning with Salesforce corporate objectives. Additionally, this individual should meet with C-level client executives on a regular basis and maintain strong relationships with internal peers in core sales, product, and operations to ensure client needs are being met.The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

Responsibilities:

• Exceed regional growth and bookings targets, ensure organisational health and high customer satisfaction goals as a regional leader.
• Build, grow, lead and manage a team of qualified customer-focused Account partners to build long-lasting customer relationships and deliver customer business value
• Engage at the C-Level with customers and focus on consultative selling opportunities
• Build a strong relationship with the License Sales organisation and regional Alliances/Partner organisations that are instrumental to success and pipeline building
• Lead and coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development.
• Help grow and maintain a healthy regional partner ecosystem to drive sales, technology adoption, and successful deployment of Salesforce
• Mentor and develop the entire services sales team which includes recruiting, hiring and training as needed.
• Conduct weekly forecast meetings and coach direct reports on strategies to drive closings and run the business. Monitor sales activity and track results
• Report on sales activity and forecast to Senior Sales Management
• Support other Geo RVPs and APs by participating in and leading new and existing C-level client meetings; engage corporate resources as required to clearly communicate Salesforce’s solutions and generate business value for our customers

Preferred Qualifications & Skills:

• Sales management and consultative selling experience at VP level, with a proven track record of leading a team in a technology sales environment
• Proven track record of over-achieving quota (top 10-20% of company), in a similar enterprise software application firm or System Integrator selling subscription based products
• Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
• Solid understanding and experience of the CRM space
• Strong, demonstrated written and verbal communication skills. Excellent presentation and listening skills
• Highly collaborative and excels in a complex, matrixed environment
• Team player with strong interpersonal skills
• Ability to thrive in a fast-paced, unpredictable environment
• Strong customer references
• Degree or relevant work experience required

Leadership Qualities:

• TRUST: Trust in leadership style, behaviour, with customers, partners and teams
• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
• URGENCY: Ability to move fast and drive business value and results
• OHANA: Embodies Salesforce Values: A team player that everyone enjoys working with and has a generous heart
• ADAPTABLE: Excels in high levels of uncertainty and change

About Salesforce:

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s "World’s Most Innovative Company" five years in a row and one of Fortune’s "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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Posting Statement

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