Customer Solutions Specialist

Location: Meycauayan, Bulacan, Philippines 

Company: Nestlé Integrated Business Services Manila, Inc. 

Employment Type: Full-Time 

Education: Bachelor’s Degree 

Experience Level: 2+ Years of Relevant Experience  

Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future. 

Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team. 

A Day in the Role 

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels 

• Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment 

• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines 

• Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans 

• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies 

• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery 

• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders 

• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements 

What Will Make You Successful 

• Bachelor's degree in business, Supply Chain, or related field 

• 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes 

• Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns) 

• Excellent communication and stakeholder management skills 

• Strong problem-solving ability with high attention to detail 

• Ability to manage multiple priorities in a fast-paced environment 

• Proficiency in MS Office and database/reporting tools (SAP)

• Customer-centric mindset with the ability to handle sensitive situations professionally