Service Delivery Manager

Job Description

At Tieto Caretech you’ll get a chance to provide patients and end users with product offerings that help them in their life, reinventing the world for good. If that sounds interesting, please keep on reading. 

About us 

Tieto Caretech is modernizing the Nordic health and social care sector with modular, open, and interoperable software. We put citizens and patients at the center, simplifying everyday life for all, and providing the tools required to transition towards increased self-and preventive care and lower cost-of-care settings. 

We are a global team of professionals working on providing products and services to different sectors from intensive care to laboratory and social care. In addition to working closely with our customers, we also have our own products that we build and develop for various fields in society. From enabling healthcare professionals to spend more valuable time with their patients to providing data for professional athletes to achieve even better results, we make all that possible. With us you can build technology for the good of society and make your mark on the health and wellbeing of people in need. 

About the role

At Tieto Caretech’s Data Driven Care unit we are reshaping healthcare and social care services by providing our customers with data-driven solutions. Our team consists of high-end professionals working in platform development, data science, data engineering, data modelling, cloud solutions, security and software development.

We are a growing international team of talented, continuously improving experts. With us you get to work with latest technologies, innovative new solutions and create wellbeing for the society.

As a Service Delivery Manager in our team, we expect you to have a strong will to lead data-driven service deliveries in complex technology environment and bring new value to our customers through pioneering solutions. To succeed in this position, you need to have previous experience in service deliveries in area of data-driven solutions.

In this role you will be responsible for:

• Leading service deliveries and act as a key contact person towards customers
• Your focus will be in service deliveries in Swedish- and German-speaking European markets
• Ensuring the success of our customers in their operations with our deliveries
• Continuous development of our operations together with colleagues in delivery management, product management and development teams
• Building relationships inside the organization to promote active collaboration

To succeed in this role, you should have:

• Service delivery management experience of data centric solutions.
• Fluent ITIL knowledge.
• Fluency in Swedish and/or German, as well as English, is required for this role.
• Experience of data platforms and cloud environments
• Experience of healthcare industry

As a person you:

• Have a capability to lead technically complex service deliveries with multiple teams and stakeholders 
• Have a will to bring new value to society via new revolutionary health and care solutions
• Demonstrate a positive can-do attitude
• Are self-motivated, yet an active team player
• Take pride in coaching and inspiring your colleagues

AI knowledge requirement

AI literacy is expected for this role. You will be comfortable using approved AI tools to improve quality and productivity in everyday work (e.g., drafting, summarising, analysing, and automating routine tasks). You can write clear prompts/instructions, critically evaluate and validate AI outputs, and apply sound judgement when results are incomplete, biased, or incorrect. You understand and follow company policies and applicable legal/regulatory requirements for confidentiality, privacy, security, and responsible AI use (including not sharing sensitive data in unapproved tools).

What’s in it for you? 

What’s in it for you? With us you will be part of the important and meaningful work of developing healthcare for all of us. You have an important mission to make a difference that really matters. In addition, as a company we offer you professional growth, open and friendly culture, and an outstanding work-life balance! We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working.

Finally, we also believe in curiosity and learning as a lifestyle. We want to encourage you to keep up that curiosity and deepen your knowledge on topics you’re interested in. For example, we host a ‘Keep Learning Week’ twice a year, a week where everyone at Tieto has the possibility to join different training courses in a truly global setting.

Did we get you inspired? 

We look forward to hearing from you! We will fill the position as soon as we find the right person, so we encourage you to apply today. If you have any questions regarding this role, please contact the hiring manager Hannu Tissari ([email protected]). 
 

We perform background checks on all final candidates.

Tieto declines calls from recruitment companies.

Qualifications

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

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