Field Service Engineer - CAS Affera, Surgical Robotics

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Service & Repair team provides technical service, maintenance, and repair support for critical medical technologies used in hospital and clinical environments. This role supports a specialised portfolio across Cardiac Ablation Solutions (CAS), including the Affera™ platform, and Surgical Robotics systems. The team is responsible for ensuring equipment reliability, system performance, and customer satisfaction through preventative maintenance, troubleshooting, repairs, upgrades, installations, and technical support activities.

This position is based in Perth, Western Australia and operates primarily in a field-based capacity. The territory covers Western Australia and South Australia, including Adelaide, with approximately 30% travel required to hospitals and healthcare facilities to support installations, maintenance, repairs, and customer service requirements.

Reporting to the Field Service Manager, the Field Service Engineer is responsible for providing service, repair, maintenance, and technical support for Cardiac Ablation Solutions Affera™ systems and Surgical Robotics technologies. The role serves as a key technical resource for customers, ensuring equipment performance, reliability, and regulatory compliance while supporting healthcare professionals and internal stakeholders across the assigned territory.

Primary Responsibilities

• Perform preventative maintenance, inspections, upgrades, and corrective repairs on Cardiac Ablation Solutions Affera™ systems and Surgical Robotics technologies in accordance with manufacturer requirements.

• Install, commission, validate, and decommission capital medical equipment at customer sites.

• Diagnose and resolve complex electrical, mechanical, software, and biomedical equipment issues to minimise customer downtime.

• Provide on-site technical support to clinicians, biomedical engineers, and hospital personnel regarding equipment operation and technical issues.

• Maintain accurate service documentation, maintenance records, and quality system requirements for all service activities.

• Partner with Technical Service, Quality, Engineering, Commercial, and Customer Care teams to address product performance issues and customer feedback.

• Support product upgrades, field corrective actions, and equipment lifecycle management activities.

• Manage service inventory, tools, test equipment, and territory activities to ensure effective service delivery.

Required Qualifications

• Bachelor's Degree in Engineering, Biomedical Engineering, Electronics Engineering, Electrical Engineering, Mechanical Engineering with 2+ years of relevant experience, OR Diploma qualification with 4+ years of experience supporting capital medical equipment or complex technical systems.

• Experience troubleshooting, repairing, and maintaining electronic, electromechanical, biomedical, or medical device equipment.

• Valid driver's licence and ability to travel approximately 30% across Western Australia and South Australia, including Adelaide.

• Experience performing preventative maintenance, installations, and corrective repairs on technical equipment in customer-facing environments.

• Ability to maintain accurate technical records and comply with quality and regulatory requirements.

Preferred Qualifications

• Experience supporting electrophysiology, cardiac ablation, cardiac mapping, or cardiovascular medical technologies.

• Experience supporting robotic-assisted surgery platforms, Surgical Robotics systems, or complex surgical capital equipment.

• Experience performing installations, upgrades, and commissioning activities for capital medical equipment.

• Experience providing technical training and support within hospital or clinical environments.

• Knowledge of healthcare regulatory requirements, biomedical engineering practices, and hospital operational workflows.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).