Marriott International

Manages and franchises hotels around the world

Messenger

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeHonolulu, HI, USA$17.37 - $21.71 /hrIn-person

About the Job

Requirements

The preferred education qualification is a high school diploma or GED equivalent.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Must be able to read and visually verify information in a variety of formats, including small print.
Must be able to move at the speed required to respond to work situations, including running, walking, or jogging.
Must be able to stand, sit, or walk for an extended period or an entire work shift.
Must be able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Must be able to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

Greet and escort guests to rooms.
Open doors and assist guests and visitors entering and leaving the property.
Inform guests about property amenities, services, operating hours, local areas of interest, and activities.
Identify and explain room features to guests, including room keys, minibars, ice and vending areas, in-room safes, and valet laundry services.
Transport guest luggage to and from guest rooms or the designated bell area.
Assist with luggage storage and retrieval.
Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
Supply guests with directions.
Arrange transportation, including taxicabs, shuttle buses, and limousine or sedan services, and record advance transportation requests as needed.
Communicate parking procedures to guests and visitors.
Follow company policies and procedures, and report accidents, injuries, and unsafe work conditions to a manager.
Maintain awareness of undesirable persons on the property premises.
Maintain a clean and professional uniform and personal appearance, and protect confidential proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally with others, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): $17.37-$21.71 per hour

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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