W

Wiz

Cloud security platform for DevOps teams

Solutions Support Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in USA

About the Job

Requirements

  • Must be comfortable working 9 a.m.–6 p.m. Eastern Time.
  • Must have at least 5 years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • Must have at least 2 years of experience with cloud technologies such as Azure, AWS, or GCP.
  • Must have at least 1 year of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
  • Must have experience reading or debugging code in one or more of Java, Python, Shell, JavaScript, or JSON.
  • Must be proficient with command-line tools and Linux operating system environments.
  • Must meet the EAR Part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Responsibilities

  • Provide technical customer support for the Wiz product.
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
  • Identify cases that require technical or strategic escalation.
  • Create, maintain, and coordinate incident management requests to product or engineering teams.
  • Design and implement solutions that scale the support offering through automation.
  • Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.

Desired Qualifications

  • Experience with DevOps technologies.
  • Familiarity with REST APIs or GraphQL.
  • Knowledge of basic web technologies such as HTTP, HTML, and DNS.
  • Understanding of networking fundamentals such as TCP/IP, routing, VPNs, VLANs, peering, and load balancing.
  • Understanding of relational databases.

About the Company

Wiz

Cloud security platform for DevOps teams

Wiz.io provides a cloud security platform for enterprises, protecting cloud workloads for security, development, and DevOps teams through a subscription model. Its platform acts as a unified security command center that integrates with development workflows to secure containers, Kubernetes, and cloud environments from design to runtime. It scans Infrastructure as Code, container images, and VM images for vulnerabilities and misconfigurations, continuously monitors for suspicious activity, and enforces automated compliance with regulations like PCI, GDPR, and HIPAA. Wiz.io differentiates itself with end-to-end coverage across IaC, containers, and cloud workloads in a self-service, scalable model for large enterprises, enabling real-time threat detection, data-exposure protection, and attack-path elimination to help businesses run cloud-native apps securely and efficiently.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$1.9B
Headquarters
New York City, New York
Founded
2020

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