Account Manager

About Isembard

Isembard is rebuilding industrial capacity through a connected network of factories. We bring skilled people, advanced machine tools and our own software, MasonOS, together to make precision components for aerospace, defense, energy and robotics.

The role

Defense, aerospace and energy customers depend on us for precision-machined parts on dates that cannot move. The Account Manager owns a set of those customer relationships in the US.

You will sit between the shop floor and the customer's program schedule, turning production reality into updates the customer can act on and customer priorities into production urgency. We grow accounts by being a reliable partner, and you will be responsible for growing yours and shaping how we support customers as the base grows. Expect travel to Isembard and customer sites. The package includes equity. Benefits include medical, dental and vision insurance, a 401(k) with company match, paid time off and parental leave, a Wellhub gym and wellness membership, and a stocked kitchen at the factory.

• Own a named portfolio of customer accounts as the main contact for program managers, quality leads and procurement.

• Know the status of every active purchase order before anyone asks.

• Raise schedule risk, quality concerns and delays before the customer has to, choosing the right channel for each update.

• Own quotes and order management for your accounts, with technical support from engineering.

• Grow your accounts by understanding what each customer needs on cost, quality and lead time.

What you bring

• Three or more years in customer success, account management or program management, ideally in manufacturing, aerospace, defense or another regulated industry.

• Enough technical fluency to discuss tolerances and production scheduling with customers and machinists.

• Judgment about when a situation needs a phone call rather than an email.

• Composure in difficult conversations about a slipped date or cost overrun, and the ability to present a credible recovery plan.

• Strong organization across several accounts, and comfort building your own systems.

• Useful, not essential: exposure to CNC manufacturing, hardware or engineering environments, or a technical or engineering background.

Isembard is an equal opportunity employer.