Provisioning Analyst - Information Technology

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. 

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others. 

Company:

Marin General Hospital dba MarinHealth Medical Center

Compensation Range:

$38.60 - $57.91

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

40

Job Description Summary:

The Provisioning Analyst is responsible for coordinating, administering, and optimizing provisioning activities for enterprise systems, applications, hardware, software, telecommunications services, and user access. The role partners with Information Technology, Human Resources, operational leaders, vendors, and service providers to ensure secure, timely, and accurate provisioning that supports workforce productivity, operational continuity, and exceptional customer service. The incumbent maintains compliance with organizational policies, cybersecurity standards, HIPAA, and service level agreements (SLAs) while driving process improvement, workflow automation, and data integrity.

Job Requirements, Prerequisites and Essential Functions:

Education

• Bachelor's degree in Information Technology, Business Administration, Computer Science, Telecommunications, Healthcare Administration, or related field; or equivalent combination of education and experience.
• ITIL Foundation, Microsoft, ServiceNow, Identity & Access Management (IAM) experience preferred

Experience

• Minimum two years of progressively responsible experience supporting enterprise provisioning, identity and access management, IT operations, telecommunications, or healthcare technology.
• Preferred experience with Active Directory/Entra ID, Microsoft 365, Epic, Workday, ServiceNow, Salesforce, Azure, JAMF, Intune, or similar enterprise platforms.
• Experience supporting onboarding, transfers, offboarding, role-based security, workflow automation, reporting, and audit readiness.

Licenses & Certifications

• N/A

Prerequisite Skills (Core Competencies)

• Customer Service Excellence
• Identity & Access Management
• Information Security Awareness
• Critical Thinking
• Analytical Skills
• Workflow Optimization
• Process Improvement
• Communication & Collaboration
• Change Management
• Time Management
• Organizational Agility
• Technical Documentation
• Continuous Improvement
• Data Integrity & Quality Assurance

Primary Customer Served (Age Specific Criteria):

• (X) Infants: Birth up to 1 year
• (X) Toddlers: 1 up to 3 years
• (X) Preschool Children: 3 up to 6 years
• (X) School Age Children: 6 up to 12 years
• (X) Adolescents: 12 up to 18 years
• (X) Early Adults: 18 up to 45 years
• (X) Middle Adults: 45 up to 61 years
• (X) Late Adults: 61 up to 80 years
• (X) Late, Late Adults: 80 years and up

Patient Privacy (HIPAA Compliance):

Duties And Responsibilities:
Essential Duties (Not Modifiable)

• Coordinate end-to-end provisioning activities while meeting established service level agreements.
• Provision and maintain user accounts, applications, hardware, software, telecommunications services, and system access.
• Validate role-based access using least-privilege principles and organizational security standards.
• Partner with HR, IT, leaders, vendors, and third parties to support onboarding, transfers, organizational changes, and offboarding.
• Monitor provisioning queues and proactively resolve delays or service interruptions.
• Troubleshoot provisioning issues and escalate complex incidents appropriately.
• Maintain accurate records within enterprise ticketing, provisioning, and asset management systems.
• Develop and maintain standard operating procedures and technical documentation.
• Generate operational reports and performance metrics to support leadership decision-making.
• Support internal and external audits by providing documentation and evidence of provisioning activities.
• Identify opportunities for automation, workflow optimization, and continuous process improvement.
• Ensure compliance with HIPAA, cybersecurity, privacy, and organizational policies.

Performance Expectations

• Provisioning requests completed within established SLAs.
• Accurate onboarding, transfers, and offboarding.
• High customer satisfaction and responsive communication.
• Successful audit performance and regulatory compliance.
• Accurate system documentation and data integrity.
• Continuous improvement initiatives that reduce manual effort and errors.
• Strong collaboration across departments while modeling MarinHealth CARES standards.

Secondary Duties (Modifiable)

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [email protected].

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.