Social & Community ServicesCase Management & Advocacy
About the job
Requirements
Excellent working knowledge of the educational, human services, and court systems in Allegheny County.
Strong written and oral communication skills, including public speaking and formal training.
Assessment and service coordination skills necessary to develop and maintain positive relationships with partners, using strengths-based and family-focused strategies.
Community building, outreach, and networking skills.
Strong organizational skills and the ability to work independently with off-site supervision.
Willingness to research services and find answers to difficult or complex questions.
Proficiency in internet searching and Microsoft Windows programs including Word, Excel, PowerPoint, Access, Adobe Acrobat, and Microsoft Publisher.
Possession of Act 33/34 and FBI clearances, plus any background checks required by DHS and Pittsburgh Public Schools.
A valid Pennsylvania motor vehicle license and access to a personal vehicle.
Ability to work independently and multitask.
Ability to communicate effectively with a diverse group of stakeholders.
A bachelor's degree in social services, education, or a related field.
A minimum of one year of experience working in social services, education, or related fields.
Responsibilities
Make connections with formal DHS service providers as part of a team approach to determine next steps when a person, child, or family is already receiving services.
Attend or coordinate teaming meetings as needed.
Triage and make appropriate referrals to contracted agencies and community partner agencies.
Follow up with individuals, families, and agencies to ensure that appropriate connections are made.
Lead coordination of a network of navigation teams within DHS.
Ensure navigation teams have common training, cross-training, a mechanism to collect and share resources and referrals, and an intent to support one another as connectors.
Community Resource Navigator
Location: Pittsburgh, PA Job Type: Full-Time (40.00 hours per week) Salary: $24.52 per hour ($51,000)
ABOUT US
At Human Services Administration Organization (HSAO), we are dedicated to providing comprehensive service coordination to individuals and families across Allegheny County. Our mission spans behavioral health, drug and alcohol services, justice-related programs, and community support. We believe in fostering recovery, resilience, and full inclusion in the community through collaborative, person-centered care.
FUNCTIONAL DEFINITION
Focused on people with complex needs, the primary responsibility of the Community Resource Navigator will be to dedicate time as an intermediary between people that need in depth navigation and assistance & human services. This Community Resource Navigator will act as a link by ensuring connections are made with community agencies and DHS systems. The work is complex, requiring analytical thinking, a high degree of initiative, and the exercise of independent judgment.
DUTIES AND RESPONSIBILITIES
Make connections with formal DHS service providers as a team approach to the next steps if person, child or family is already receiving services.
Attend and/or coordinate teaming meetings as needed.
Triage and make appropriate referrals to contracted agencies and community partner agencies.
Follow up with individuals/families and the agencies working with them to ensure that appropriate connections are made.
Lead the coordination of a network of navigation teams within DHS to ensure that all have the following:
common training
cross training
a mechanism to collect and share all resources/referrals
intent to support each other in their role as a ‘connector’
SKILLS AND KNOWLEDGE
Excellent working knowledge of the educational, human services and court systems in Allegheny County
Strong written and oral communication skills, including public speaking and formal training
Approachable, flexible organized and ready to trouble shoot/problem solve at a moment’s notice
Assessment and service coordination skills necessary to develop and maintain a positive relationship with all partners, focusing on strengths based/family focused strategies.
Community building, outreach and networking skills
Strong organizational skills and ability to work independently as supervision will be off-site
Willingness to research services and find answers to difficult/complex questions
Proficient in Internet “searching” skills, and Microsoft Windows programs including Word, Excel PowerPoint, Access, Adobe Acrobat and Microsoft Publisher
ESSENTIAL REQUIREMENTS
Proficient with computers specifically Microsoft Windows programs including Word, Excel, PowerPoint, Access, Adobe Acrobat, and Microsoft Publisher.
Must possess ACT 33/ 34 and FBI Clearances.
Must possess any and all background checks required by DHS and Pittsburgh Public Schools.
Have a valid Pennsylvania motor vehicle license and access to a personal vehicle.
Ability to work independently and multi-task
Applicants should be inherently curious and be able to community effectively with a diverse group of stakeholders (people in need, human service providers, DHS staff, court partners).
Full-time position requiring 38.75 hours per week.
EDUCATION AND EXPERIENCE
Bachelor’s Degree in social services, education, or related field plus a minimum of one year of experience working in social services, education or related fields.
ADDITIONAL REQUIREMENTS
Act 33, Act 34, and Background Check
WORK CONDITION AND BENEFITS
· Mileage and parking reimbursement for fieldwork.
· Competitive salary and benefits, including medical, dental, and vision insurance.
· Paid time off (PTO), holidays, and a retirement savings plan.
Why Join Us?
At HSAO, you’ll become part of a dynamic and mission-driven organization committed to empowering individuals and families. Through our collaborative approach, you’ll have the opportunity to work alongside community partners, make a real impact, and grow professionally.