Call Center Manager

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

We have an excellent compensation package for this position that includes a salary and bonus opportunities.

About the company

Bath Concepts Independent Dealers works as a bath and shower remodeling product manufacturer with an independent dealer network. It designs and supplies replacement tubs, showers, wall systems, and accessibility products. Its operating model is specific: independent dealers sell and install the systems for homeowners while the central business supports manufacturing, marketing, and dealer operations. Jobs can arise in production, sales, installation, warehousing, design, and network support. The description distinguishes the product company from the separately owned local dealers.

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Simplify's Take

What believers are saying

July 2026 one million dealer orders strengthens recruiting and retailer confidence.
PuroStone launched in 2026, expanding premium solid-surface offerings into a larger category.
Libertyville expansion plans and a seventh straight Great Place to Work award support hiring.

What critics are saying

BBB logged 20 complaints in three years, mostly service and warranty disputes.
Silvis v. Bath Concepts Industries, filed October 24, 2025, creates TCPA class-action exposure.
Independent dealers control customer experience; trust collapse would cripple growth and the whole network.

What makes Bath Concepts Independent Dealers unique

North America’s largest bath remodeling network, supporting 1,100-plus independent dealers.
July 2026 brought the one millionth dealer order, proving channel scale.
Bath Planet, Luxury Bath, and PuroStone span remodeling, accessibility, and solid-surface products.

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Benefits

Flexible Work Hours

Bath Concepts Independent Dealers

Call Center Manager