Bath Concepts Independent Dealers

Bath remodeling products and dealers

Call Center Manager

Customer SupportConfirmed live in the last 24 hours

Full-timeEugene, OR, USAIn-person

About the Job

Requirements

Experience in call center management.
Excellent computer skills.
Excellent communication skills.
Customer service experience.
Availability to work evenings and weekends.
Ability to resolve conflicts and issues.

Responsibilities

Schedule and confirm appointments.
Hire, train, and manage Call Center Representatives.
Answer inbound calls and make outbound calls as needed and as a training tool.
Provide customer service.
Manage sales representatives' schedules.
Achieve weekly and monthly quotas.

Call Center Manager

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

We have an excellent compensation package for this position that includes a salary and bonus opportunities.

About the Company

Bath Concepts Independent Dealers

Bath remodeling products and dealers

Bath Concepts Independent Dealers works as a bath and shower remodeling product manufacturer with an independent dealer network. It designs and supplies replacement tubs, showers, wall systems, and accessibility products. Its operating model is specific: independent dealers sell and install the systems for homeowners while the central business supports manufacturing, marketing, and dealer operations. Jobs can arise in production, sales, installation, warehousing, design, and network support. The description distinguishes the product company from the separately owned local dealers.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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