Principal Product Manager - Copilot Chat Innovation

Principal Product Manager on the Copilot Chat Innovation team, driving new capabilities and the evolution of Copilot Chat, and owning customer scenarios, end-to-end product experiences, platform requirements, and AI quality/evaluation across a high-impact, cross-company area.

Microsoft Copilot is transforming how people take on their most complex work, from in-depth research to getting things done. The Copilot Chat Innovation team is turning breakthrough capabilities into experiences people rely on every day for their most important work, such as long-running tasks that are dependable from first prompt to final outcome and research reports that set the standard for depth and accuracy at work. The team is solving hard product and technical problems across planning, orchestration, multistep reasoning, source discovery and synthesis, report quality, transparency, user control, safety, privacy, latency, and cost.

We are looking for a Principal Product Manager to lead strategic initiatives across Copilot Chat. One of the first areas you will take on is long-running research tasks. You will own how Copilot takes on research, from scoped questions through source discovery, analysis, synthesis, and citations to shareable reports and the actions that follow. This role requires exceptional technical fluency, end-to-end product judgment, and a proven ability to build and ship AI-powered experiences from the ground up. You will set direction across customer scenarios, product experiences, platform capabilities, and AI quality; translate ambiguous customer and technical problems into a durable strategy and execution plan; and align engineering, applied science, design, user research, security, privacy, and partner teams across Microsoft to deliver measurable customer impact. You will also establish and sustain senior cross-organization relationships with teams driving critical parts of these experiences, including the Copilot Chat organization, Work IQ, and Microsoft 365.

Beyond these initiatives, you will shape how the broader Copilot Chat Innovation team operates. You will drive the team's rhythm of business and planning, set priorities and ownership, and run the reviews that keep a fast-moving team aligned. This structure is what lets the team turn bold ideas into innovative, high-quality experiences at scale.

The ideal candidate combines customer obsession with systems thinking and organizational leadership: someone who can move comfortably from long-term product strategy and user scenarios to task-completion and report-quality metrics, experiment design, orchestration tradeoffs, and executive-level decisions. You will operate with high autonomy, lead through ambiguity, and create clarity across organizational boundaries.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Own product strategy, multi-year roadmap, and execution for strategic initiatives in Copilot Chat, starting with long-running research tasks, connecting customer scenarios to platform investments and measurable outcomes across multiple products and organizations.

• Define and ship end-to-end AI experiences from the ground up for new Copilot Chat capabilities, such as how Copilot plans and carries out long-running research, synthesizes sources into structured, source-cited reports, takes action with the user's approval, and keeps users in control, taking capabilities from early concept and technical exploration through experimentation, launch, and scaled operation.

• Translate customer needs, usage and feedback signals, support themes, and competitive insights into a differentiated product strategy and durable platform-level requirements, balancing near-term delivery with long-term architecture and ecosystem leverage.

• Lead the product quality and evaluation strategy for your area, including representative scenario sets, rubrics, offline evaluations, synthetic or controlled test environments, online metrics, experiment design, regression protection, and failure analysis.

• Partner closely with engineering and applied science on technical choices across planning, orchestration, tool use, retrieval and grounding, context management, long-running execution and recovery, latency, cost, and model behavior; make clear tradeoffs and drive decisions.

• Establish success measures spanning task completion, output quality and comprehensiveness, engagement, customer satisfaction, trust, safety, performance, and operational health.

• Drive trustworthy product design through transparency, visible plans and progress, source citations and explanations, user controls to stop or steer work, approval for consequential actions, auditability, privacy, Responsible AI, and enterprise compliance requirements.

• Build and sustain senior cross-company relationships across Copilot Chat, Microsoft 365, Work IQ, agents, platform, design, user research, security, privacy, marketing, and customer-facing teams; align independent roadmaps, resolve high-impact dependencies, and drive shared decisions across organizational boundaries.

• Communicate strategy, quality insights, risks, tradeoffs, and recommendations crisply to senior leaders and stakeholders, and shape executive decisions.

• Drive the broader Copilot Chat Innovation team's rhythm of business: lead planning, set priorities and clear ownership, and run the product reviews and operating cadences that help the team ship innovative, high-quality experiences with speed and accountability.

• Model AI-forward product leadership through rapid learning, prototyping, data-informed iteration, direct customer engagement, and active mentorship of product managers; raise the quality bar for strategy, execution, and AI evaluation across the broader team.