Full-Time
Customer Success Lead
Rabot
11-50 employees
Vision AI for fulfillment packing workflow
No salary listed
Remote in USA
Remote
Travel is required for customer visits and system installations.
 Customer Experience & Support (1) |
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- At least 5 years of experience in customer success, customer support, or sales.
- Proven experience in customer success, customer support, or sales roles.
- Strong communication and relationship-building skills.
- An analytical mindset with the ability to identify upsell opportunities.
- High emotional intelligence and empathy.
- Proficiency with customer relationship management software and willingness to learn new systems.
- Willingness to travel and participate in system installations.
- Interest in technology and the supply chain or fulfillment industry.
- Act as the primary point of contact for customers, ensuring their satisfaction and success.
- Guide new customers through the onboarding process and ensure effective product usage.
- Identify and execute upsell and cross-sell opportunities aligned with customer needs.
- Track and manage customer renewals to maintain and grow the customer base.
- Gather and analyze customer feedback to improve services and identify growth opportunities.
- Collaborate with sales and product teams to enhance the customer experience.
- Travel and participate in system installations.
Rabot is a Vision AI platform for fulfillment companies that provides visibility into packing operations and practical automation to streamline operator workflows. Its system analyzes video data to deliver accurate results with video evidence, enabling managers to monitor performance and pinpoint issues. The product helps teams reduce QA and support costs by about two-thirds, improve overall productivity by about 25%, and achieve 99.9% accuracy in packing-related tasks. Rabot differentiates itself by combining high-accuracy visual inspection with actionable insights and automation tightly integrated into daily fulfillment operations, rather than offering a generic monitoring tool. The company’s goal is to help fulfillment centers operate more efficiently and cost-effectively by making packing processes more transparent and automatable.
Company Size
11-50
Company Stage
Seed
Total Funding
$7.1M
Headquarters
San Francisco, California
Founded
2018
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Simplify's Take
What believers are saying
- Yusen reported 40% faster pack times and 100% order visibility in 2025.
- Rabot says its 2026 partnership expands across Yusen's U.S. operations and globally.
- The company raised $7.1 million total, giving runway to sell into logistics networks.
What critics are saying
- Rabot depends on Yusen Logistics and a few enterprise pilots for revenue concentration.
- Amazon, C3 AI, and Zebra can bundle adjacent warehouse vision features quickly.
- If deployments miss ROI, Rabot faces shutdown risk before broader customer adoption.
What makes Rabot unique
- Rabot embeds Vision AI into pack stations, not generic warehouse software.
- Yusen Logistics signed a March 2026 exclusive multiyear partnership for deployment.
- Amazon's Industrial Innovation Fund spotlighted Rabot in 2026, strengthening category credibility.
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Benefits
Health Insurance
Remote Work Options
Performance Bonus
Stock Options
Company Equity
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↓ -7%Rabot, located in San Francisco, California, secured $5 million in later-stage VC funding to advance its robotics technology.
Rabot Inc. ("Rabot"), an AI solution provider empowering e-commerce warehouses operations, today announced it has secured $2M in pre-seed funding with backing from Newfund Capital, BootstrapLabs, Forum Ventures, Interlace Ventures and angel investors that include key industry leaders in the Supply Chain Industry.
Rabot Inc., an Oakland, Calif.-based AI solution provider empowering e-commerce warehouses operations, raised $2M in pre-seed funding
OAKLAND, CA, Rabot, an AI solution provider empowering e-commerce warehouses, has secured $2M in pre-seed funding.