Health Strategic Transformation Manager

We are seeking a high‑potential transformation professional to support enterprise programme execution, enable cross‑workstream coordination, and strengthen collaboration with internal and external stakeholders.

The position will support the Technical Office Director in driving end‑to‑end execution of the enterprise transformation agenda. The role acts as a close working partner to the Technical Office Director, providing execution leverage, analytical support, and coordination across all workstreams.

In addition, the role will take on hands‑on project management responsibilities for selected transformation initiatives, ensuring disciplined execution, milestone delivery, and alignment across stakeholders. The position also plays a key role in agency enablement, building strong working relationships with both internal teams and external agency partners.

Key Responsibilities

1. Executive Enablement & Leadership Support

1. • Support the Technical Office Director in preparing for executive forums, decision meetings, and senior stakeholder engagements.
   • Synthesize complex, cross‑workstream inputs into clear narratives, insights, and decision‑ready materials.

1. Initiative Delivery & Project Management

1. • Take ownership of selected transformation initiatives or workstreams, driving end‑to‑end project execution from planning through delivery.
   • Develop and maintain project plans, milestones, timelines, and deliverables, ensuring adherence to agreed scope and objectives.
   • Track progress, risks, and issues; proactively drive mitigation actions and escalation where required.
   • Coordinate cross‑functional stakeholders to ensure timely execution and alignment.

1. Workstream Coordination & Integration
   1. Support coordination across all transformation workstreams (Care Management, Patient Steering, Payment Integrity, Data & Analytics).
   2. Track interdependencies, risks, and execution progress, proactively highlighting issues and opportunities to the Lead.
2. Agency Enablement & Relationship Management

1. • Support agency enablement across all defined transformation initiatives, ensuring clarity on scope, objectives, and delivery expectations.
   • Work closely with existing agency enablers to build and strengthen agency relationships, improve alignment, and support effective collaboration.
   • Ensure agencies are embedded into the appropriate workstreams, governance forums, and delivery cadence.

1. Performance, Insights & Materials Support

1. • Support development of transformation‑level dashboards, value tracking, and performance insights.
   • Monitor progress against milestones and benefits realisation targets, highlighting risks early.

1. Governance & Operating Rhythm Support

1. • Support the operation of Technical Office governance (e.g. forums, steering committees, read‑outs).
   • Ensure decisions, actions, and outcomes are clearly documented, tracked, and followed through.

Qualifications & Experience

Required

• Bachelor’s degree in Business, Economics, Engineering, Healthcare, or related field
• 5–7 years of experience in strategy, consulting, transformation, or project management roles, preferrable in Insurance Industry
• Experience supporting senior stakeholders and cross‑functional programmes
• Exposure to agency / external partner collaboration preferred

Core Competencies

• Strong project management and execution discipline
• Strong analytical, structuring, and synthesis skills
• Ability to manage multiple stakeholders and competing priorities
• Clear, concise communication and presentation capability
• Comfortable operating in ambiguity and fast‑moving environment

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).