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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruIn-person

About the Job

Requirements

  • Be a student in a technical program from the fifth cycle onward or a university program from the ninth cycle onward, or be a graduate, bachelor's graduate, or titled graduate in Economics, Accounting, Business Administration, Engineering, or a related field.
  • Have at least one year of in-person sales experience.
  • Have customer-facing cash-handling experience in a financial or banking institution; this is desirable rather than mandatory.
  • Be available to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.
  • Demonstrate customer-service orientation, high service quality, negotiation ability, commercial orientation, and ability to work in a team.

Responsibilities

  • Receive sealed cash containers, recount cash supplied by the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documents and sending them to the general archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign currency purchases and sales, insurance sales, and other transactions.
  • Verify customer identity when processing payments.
  • Retain counterfeit bills detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Office Deputy Manager.
  • Offer and contract financial products such as cards, loans, installment cash products, and other products assigned to the employee's sales portfolio.
  • Keep the customer database up to date with accurate information.
  • Plan and manage commercial activities with the Office Manager and Deputy Manager to meet product and service targets.
  • Use every opportunity at the teller window or customer area to sell products and prioritize customer-data updates.
  • Consistently cross-sell complementary products beyond the immediate transaction.
  • Build a strong understanding of customers and their needs using available tools.
  • Provide comprehensive customer service focused on quality, educating and assisting customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring high-quality and timely responses.
  • Identify dissatisfied customers and offer alternatives to retain them, considering the value they contribute.
  • Continuously monitor customer risk to plan and carry out recovery actions.
  • Track the PPG and adjust objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant matters and customer needs for the segment.
  • Evaluate and analyze credit operations and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure proper control of batch transaction processes so that they are completed, including cancellation of cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and Customer Retirement Insurance.
  • Conduct commercial activities and campaigns for customers in non-personalized segments without an assigned portfolio.
  • Receive, count, check, enter, and report remittances jointly with the Office Deputy Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Deputy Manager.
  • Inform customers about, issue, cancel, or duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with cash replenishment for ATMs.
  • Perform other duties assigned by the manager in response to business needs.

Desired Qualifications

  • Experience handling cash in a financial or banking institution with direct customer contact.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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