Income Audit Officer

Job Description

We invite you to join the world of luxury hospitality at Raffles Jakarta as our new Income Audit Officer. Working closely with the Finance team, you will support the accuracy and integrity of the hotel’s revenue records by reviewing daily revenue transactions, verifying supporting documentation, reconciling reports and identifying discrepancies. Your attention to detail and commitment to financial controls will help ensure that revenue from rooms, food and beverage, and other hotel services is accurately recorded and reported in line with hotel procedures and brand standards.

Key Responsibilities

• Review and verify daily revenue transactions from rooms, food and beverage outlets, banquets, and other hotel services to ensure they are accurately recorded.
• Check daily revenue reports and supporting documents from the hotel’s operating systems for completeness, accuracy, and consistency.
• Reconcile revenue records and investigate discrepancies, unusual transactions, or irregularities, escalating unresolved issues to the Income Audit Supervisor.
• Verify that revenue is posted to the correct accounts and that adjustments, rebates, allowances, discounts, and complimentary transactions are properly supported and authorised.
• Assist in conducting routine income audits and checking compliance with hotel financial policies, procedures, and internal controls.
• Prepare and maintain accurate income audit schedules, reconciliations, and supporting documentation within established deadlines.
• Coordinate with relevant hotel departments to clarify transactions, obtain missing documentation, and resolve revenue-related queries.
• Maintain organised and confidential financial records and handle sensitive financial information with integrity.
• Identify recurring errors or opportunities to improve the accuracy and efficiency of income audit processes, and share observations with the supervisor.
• Stay informed of relevant hotel procedures, financial controls, and applicable requirements, and perform other reasonable duties assigned by Management.

Qualifications

What will you bring to this role?

• A diploma or bachelor’s degree in Accounting, Finance or a related field is preferred. Relevant experience in income audit, accounting or finance, particularly within the hospitality industry, is an advantage.
• Previous experience in income audit, accounting or finance is preferred; experience in a hotel or hospitality environment will be an advantage.
• Basic understanding of accounting principles, revenue transactions, reconciliations, and internal control procedures.
• Proficiency in Microsoft Excel and the ability to work with financial reports and data; familiarity with hotel property management systems (PMS) or accounting software is an advantage.
• Strong attention to detail and analytical skills, with the ability to identify inconsistencies and follow up on discrepancies.
• Good organisation and time-management skills, with the ability to prioritise tasks and meet daily reporting deadlines.
• Good communication and collaboration skills to work effectively with the Finance team and other hotel departments.
• Demonstrates integrity, discretion, and confidentiality when handling financial information.
• Adaptability and willingness to learn, with the ability to work effectively in a fast-paced hospitality environment.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.