Workplace Experience Facilities Manager

Our Opportunity:

Chewy is seeking a Workplace Experience Facilities Manager to join the pack! This role is highly visible as often the first point of contact for clients, associates, and guests. You will be responsible for delivering outstanding customer service while coordinating an outstanding work environment. The ideal candidate will create an engaging, productive, and positive overall employee experience within a company's physical spaces, focusing on hospitality, communication, events, and the physical office environment to enhance employee satisfaction, well-being, and retention.

You will be expected to support leadership teams and managers, as well as work with building management and vendors. This person will brainstorm new insights to ensure consistency of experience and culture among Chewy facilities.

What You’ll Do

• Implement a comprehensive approach to developing and leading the physical environment at your HUBs, including new improvements and workplace experience initiatives.
• Lead the delivery of an outstanding employee experience through high-touch customer service, driving efficiency, engagement, and satisfaction. Take point in maintaining office culture and morale.
• Lead all operations programs related to mail, janitorial upkeep, catering, reception, and security & safety.
• Handle any budget and spend for your office.
• Lead all aspects of/assist with internal office moves and new hire coordination, seating plans, blocking plans, department head count verification, space requests, and hotel desk management.
• Partners with event coordination by crafting action lists, event schedules, allocating team support, and leading budgets.
• Maintain metrics to track the number of projects, budgets, schedules, and performance for all responsibilities.
• Work with office coordinators on a day-to-day basis.
• Supervise and coordinate preventative and emergency maintenance/repair work assignments performed by external technicians, vendors, and contractors performing building maintenance, security, and janitorial work.
• Maintain a relationship between landlords/property managers.
• Build strong collaborative relationships with the regional operations, Office Managers, and leadership, as well cross-functional teams to support and grow the business.
• Build and deliver team goals, repair and maintenance expense plans, annual capital re-investment plans, and work order service levels.
• Partner with Recruiting and HR to provide support with New Hire Orientations, Batch Interviews, and Recruiting/Networking events across multiple sites.
• Acts as an authority with a variety of facility operations, practices, and procedures.
• Similar dual-site management may be required for other locations, to be specified on a site-by-site basis.

What You’ll Bring

• Minimum of 5+ years of experience in comprehensive facilities support, with experience leading vendors and delivering top-notch customer service while developing an outstanding work environment.
• 5 years of experience in a workplace or corporate facilities environment.
• Bachelor’s Degree, or equivalent.
• Ability to effectively work in a fast-paced environment under constantly evolving priorities and demands.
• Proficient in Microsoft Office Suite, Workday, ZOOM, and IOFFICE etc.
• Demonstrated history of applying strong organization and communication skills when dealing with employees and senior leadership.
• Ability to work nights and weekends as needed.
• Ability to travel up to 20%.

Physical Requirements:

• Have the capacity to lift and carry objects, equipment, or supplies, which can range from light items (less than 10 pounds) to heavier items (up to 50 pounds or more)
• The ability to move around the facility, including walking, events, standing, and possibly climbing stairs or ladders for an excessive amount of time
• Will have the ability to bend, stoop, kneel, and crouch for tasks like inspecting equipment, performing, and accessing low storage areas etc.
• Standing and sitting, for extended periods during inspections or maintenance tasks, as well as sitting for desk work and administrative duties

Does this sound like you? We would love for you to apply!

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