Solution Manager Digital Workplace Solutions

What success looks like in this role:

The DWS Solution Manager for Experience Management Services will drive the evolution of our existing experience management offerings to produce innovative, state-of-the-art offerings that will be a source of new revenue and increased margin for Unisys. Experience Management focuses on measuring and improving the experience of end users as they use IT tools, applications, and services to do their job. Experience Management makes use of Digital Experience Management (DEM or DEX) tools to monitor all of the above, provide data that is used to produce Experience Level Agreements (XLAs) that are used to track and improve end user experience and productivity. Success in this role is measured by Experience Management services being embedded in most, if not all of the other digital workplace services. Success is also measured by how well the Experience Management services are able to improve the experience (and productivity) of end users. 

Key Responsibilities:

The Experience Management Solution Manager works with a team of other Solution Managers and Solution Architects within our Digital Workplace Solutions business unit at Unisys. As such, this role is responsible to identify new experience-related offerings, innovative technology, potential technology partners, potential reseller partners, and process improvements that will enable Unisys to both expand its Experience Management business and improve the efficiency of those services.

The Experience Management Solution Manager is responsible for the ideation, collateral development, creation of service descriptions, delivery partner engagement, go to market strategy, preparation of cost and price models, sales enablement, pipeline curation, and continuous improvement of Unisys Experience Management offerings. This role creates artifacts that are used by stakeholders within other Unisys organizations to market, sell, solution, price, and deliver Experience Management services.  This can include: analyst briefings, marketing messaging, whitepapers, sales battlecards, client-facing documentation, sales training, demo capabilities, service descriptions, solutioning guides, costing guides, cost models, RACIs, Statements of Work, and implementation guides. 

Additional responsibilities of this role are: 

• Leads all elements of the Portfolio Lifecycle Management process,
• Considers how Experience Management evolution aligns with the overall DWS strategy and partner ecosystem,
• Considers how Experience Management evolution can be improved with capabilities developed in other business units,
• Takes a leadership role in strategic solution business planning, service excellence improvement, and innovation, whilst ensuring governance maturity,
• Leads the research, ideation, and creation of vision, strategy, and roadmap for the offering, collecting input from external analysts, delivery partners, sales, and existing Unisys clients,
• Analyzes feasibility to augment existing Experience Management services by leveraging existing and emerging technologies (e.g. automation, AI, quantum computing) in order to improve efficiency and scope, 
• Brings solution offerings to market that are market, sales, solution, and delivery ready,
• Manages solution and roadmap plan schedules to meet launch commitments,
• Engages with Unisys Marketing to define Go-To-Market messaging for Experience Management solutions along with value proposition message themes,
• Coordinates with Unisys Alliances along with reseller partners directly to deliver co-innovated solutions that deliver extra “stickiness” and joint winning opportunities,
• Develops pricing strategy by determining the various cost drivers or gain share models that should be considered while working with Unisys Finance and Pricing teams to establish an approved cost model and Statement of Work,
• Works with technical teams to put together technical reference architectures and demonstration capabilities,
• Proactively engages Unisys Sales Enablement and the wider sales organization to ensure they have the resources and understanding needed to win new customers and expand existing ones,
• Collaborates with the Unisys Delivery organization to ensure that all developed solutions are operationally viable,
• Demonstrates thought leadership by publishing blogs, papers, journals, presentations, and speaking at conferences as an expert in this space,
• Tracks portfolio pipeline and engages with relevant sales and alliance community leaders to directly contribute to opportunities for Unisys to win,
• Engages with a range of strategy partners and suppliers to curate the solution ecosystem including supporting vendor negotiations as applicable,
• Participates in industry analyst sessions and both delivery and reseller partner events such as briefings, presentations and responses to further Unisys reputation and credibility in the industry,
• And presents Experience Management capabilities to key clients.

#LI-AL1

You will be successful in this role if you have:

• University degree and/or 5-10 years of related experience with the delivery of digital workplace services and solution management. 
• At least 2 years’ experience in Experience Management operations.
• Understands and knows how to implement ITIL processes such as Portfolio Management and Service-level management.
• Familiar with proactive incident detection and resolution using Digital Experience tools.
• Familiar with the development and usage of SLAs, KPIs, and XLAs.
• Ability to think “outside the box”
• Takes the initiative in connecting and collaborating with individuals across the globe and in various time zones.
• Highly motivated, working effectively remotely without constant oversight.
• Initiative-taking, consultative and an excellent problem solver.
• Able to explain complex topics simply.
• Open-minded, hands-on mentality, curious, hands-on, and pragmatic character.
• Able to evaluate tradeoffs between build vs. buy options, taking into consideration multiple use case scenarios while planning innovations and considering the future.
• Ability to gain buy-in and cooperation from a wide range of stakeholders without direct authority.
• Experienced in architecting solutions to launch services to market successfully.
• Comfortable working in innovative technology and in a fast-paced environment.
• Willing to be client facing with strong executive level communication skills.
• Understanding of deal financials with a basic understanding of accounting principles.
• Experience working with sales teams along with operations and solution development around how offerings should evolve and mature against changing market requirements.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.