Technology Support Lead
About the job
- At least 5 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Experience operating Cisco network security platforms in a large enterprise or service-provider environment.
- Strong hands-on expertise with Cisco ASA, including multi-context, failover, clustering, network address translation, access control lists, AnyConnect or Secure Sockets Layer virtual private network, Internet Protocol Security, Dynamic Access Policies, and split tunneling.
- Production experience with Cisco Firepower or Firepower Threat Defense managed through Firepower Management Center and/or Cisco Defense Orchestrator, including access control policy, Secure Sockets Layer policy, Intrusion Prevention System or Snort 3, file or malware policy, and identity policy.
- Working knowledge of Firepower Chassis Manager and FXOS, including logical device provisioning, interface mapping, and software upgrades on 4100- and 9300-class hardware.
- Operational experience with Cisco Identity Services Engine, including RADIUS or TACACS+, 802.1X, MAC Authentication Bypass, posture, profiling, guest access, certificate-based authentication, and Active Directory or Entra ID integration.
- Experience using Cisco Security Manager and Cisco Defense Orchestrator for multi-device policy management, migration, and change orchestration.
- Hands-on experience with ThousandEyes, including agent deployment, test design for HTTP, page-load, network, BGP, and end-user tests, alerting, and root-cause analysis.
- Solid networking fundamentals, including routing with BGP and OSPF, switching, network address translation, quality of service, public key infrastructure, Domain Name System, and TCP/IP troubleshooting using packet capture and Wireshark.
- Strong incident-management discipline and clear written and verbal communication with technical and non-technical stakeholders.
- Ability to work on-site five days per week and participate in an on-call rotation.
- Provide Level 2 and Level 3 support for remote-access virtual private network services, including SSL/IPsec, AnyConnect or Cisco Secure Client, site-to-site virtual private network, and perimeter firewall services.
- Triage, diagnose, and resolve incidents across Cisco ASA, Firepower Threat Defense, Identity Services Engine, and supporting infrastructure within agreed service levels.
- Participate in a 24x7 on-call rotation for P1/P2 incidents affecting remote connectivity or perimeter security.
- Lead major incident bridges, drive root-cause analysis, and deliver post-incident reviews with concrete preventative actions.
- Plan, peer review, and implement standard and complex changes through Cisco Security Manager, Cisco Defense Orchestrator, Firepower Management Center, and related platforms, including policy, network address translation, access control list, virtual private network, Secure Sockets Layer decryption, Intrusion Prevention System tuning, and URL filtering changes.
- Manage Identity Services Engine policy sets, authentication and authorization rules, posture, profiling, certificate services, and integrations with Active Directory, multifactor authentication, and pxGrid.
- Maintain the Firepower software lifecycle on Firepower Chassis Manager-managed chassis, including FXOS upgrades, Firepower Threat Defense high-availability pairs, clustering, and logical device provisioning.
- Operate and extend ThousandEyes coverage across Cloud, Enterprise, and Endpoint agents to monitor remote-access user experience, Internet service provider or software-as-a-service dependencies, and BGP or path health.
- Build and tune dashboards, alerts, and synthetic tests; correlate ThousandEyes findings with firewall and virtual private network telemetry to shorten mean time to detect and mean time to restore.
- Support audit, vulnerability-management, and certificate-lifecycle activities, including public key infrastructure and SAML/OIDC identity-provider integrations.
- Reduce operational toil through scripting and API-driven automation using the Firepower Management Center or Firepower Threat Defense REST API, Identity Services Engine ERS/OpenAPI, Cisco Defense Orchestrator API, and ThousandEyes API, and use infrastructure-as-code and configuration-as-data practices where applicable, including Git, Ansible, and Python.
- Experience migrating ASA to Firepower Threat Defense at scale, or migrating Firepower Management Center to cloud-delivered Firepower Management Center through Cisco Defense Orchestrator-managed environments.
- Scripting experience in Python and familiarity with Ansible, Git, and continuous integration or continuous delivery pipelines for network changes.
- Experience integrating telemetry into Splunk, ELK, Grafana, and security orchestration, automation, and response platforms.
About the company
JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1799
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Simplify's Take
What believers are saying
- Growth is broad-based: every JPMorgan division posted record revenue in the June 2026 quarter, and trading jumped 35%.
- Stock grants gained value: shares rose 21% in three months, valuing JPMorgan at $965 billion in August 2026.
- Tech teams are well funded: JPMorgan's nearly $20 billion yearly tech budget is the largest in banking.
What critics are saying
- AI is shrinking some teams: Dimon said in July 2026 that AI cut up to 40% of certain roles.
- Plan on five office days a week: JPMorgan ended hybrid schedules for all staff in early 2025.
- It is fighting the president in court: Trump sued JPMorgan for $5 billion in January 2026 over his closed accounts.
What makes JP Morgan Chase unique
- It ranks first in investment banking: JPMorgan earned 9.3% of global deal fees in the first half of 2026.
- It trains future CEOs: 10 Fortune 500 chiefs were JPMorgan alumni in September 2025, fifth-most of any employer.
- Its payments arm is a hidden giant: JPMorgan says it processes $12 trillion a day across 160-plus countries.
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Benefits
Health Insurance
Flexible Work Hours
Paid Sick Leave
Paid Holidays
Growth & Insights and Company News
6 month growth
-9%1 year growth
-4%2 year growth
-4%Momei Qu, head of venture at PSP Growth, says Goldman Sachs and JPMorgan are becoming artificial intelligence (AI) stocks. She told Bloomberg's The Close that banks are tied to the AI buildout through debt financing, potential initial public offerings (IPOs) and mergers, though earnings do not show it yet. Lending was a bright spot last quarter. JPMorgan, Citigroup, and Wells Fargo posted a record $56.5 billion in combined net interest income, and JPMorgan's $107 billion outlook, excluding markets, beat the $103 billion consensus. Qu said investors are split on AI valuations: one camp excuses thin margins and heavy spending, while the other wants proof of returns. Anthropic holds its pre-IPO investor day on Wednesday. Bloomberg Intelligence analyst Herman Chan expects the Anthropic IPO to lift Goldman Sachs and Morgan Stanley. He warned that slower AI spending could cut banks' fee revenue from data center bond deals.
Four of Wall Street's biggest banks reported third quarter dealmaking fees of $8.47 billion, up 15% from a year earlier but down 7.5% from a banner second quarter. Goldman Sachs, JPMorgan Chase, Citigroup, and Wells Fargo said activity remains strong despite market volatility and higher borrowing costs. JPMorgan chief financial officer Jeremy Barnum said deals were "delayed rather than canceled" after a slowdown in late September, when volatility widened the gap between what buyers and sellers would accept. Goldman's fees rose 22% to $3.2 billion, led by record M&A advisory revenue. Wells Fargo's rose to $894 million, and Citigroup's rose 9% to $1.35 billion. Goldman chief executive officer David Solomon said some companies postponed initial public offerings (IPOs) in September rather than accept valuations 10% to 15% lower.
Goldman Sachs' equity trading revenue jumped 72% year over year to $6.44 billion in the third quarter, almost twice the $3.47 billion from fixed income. JPMorgan Chase's bond desk missed estimates by more than $500 million. JPMorgan's fixed income revenue fell 4% to $5.4 billion, its first decline in more than two years. Its equities desk rose 49% to $5.0 billion. Herman Chan, a senior US banks analyst at Bloomberg Intelligence, blamed expectations of prolonged high rates, which kept clients on the sidelines in September. "Goldman was the gold standard for the third quarter," he said. Higher rates still helped lenders. JPMorgan's net interest income rose 12.8% to $27.04 billion.
JP Morgan chief executive Jamie Dimon has warned savers against letting AI bots manage their money. He said customers could be liable for mistakes made by an agent acting on their behalf. "If people are using them, they should understand the risk," he said. JP Morgan will not let outside agents inside the company, calling it too risky for clients and the bank. The warning clashes with Silicon Valley's push. OpenAI has launched a "personal finance experience" for paid ChatGPT users in the US, and Anthropic is reportedly testing a similar tool. McKinsey found a quarter of UK consumers use AI for financial tasks at least monthly. It estimates savers could move up to £700bn out of low-interest accounts on chatbot advice.
Tenable, the exposure management company, has entered a credit agreement for a $400 million senior secured revolving credit facility. The facility is initially undrawn and gives the company more flexibility in how it allocates capital. Together with the convertible note financing announced in September, it completes the refinancing of Tenable's prior credit agreement, which included a Term Loan B facility. It also replaces the revolving credit facility that matured in July. The new loans mature on October 13, 2031, subject to a springing maturity date of 91 days inside the maturity of other material indebtedness. JPMorgan Chase Bank acted as administrative agent, and Cooley LLP advised Tenable.