Behavioral Health Access Representative



Provide administrative support to program staff and management. Works directly with patients to obtain and verify information during the registration process as well as other duties to support patient care. Position is first line of contact for all telephone calls and patients presenting in crisis. Position requires ability to work under pressure with many interruptions. Position often works in an environment with multiple tasks at hand requiring prioritization. Position may also provide front desk coverage as necessary.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Greet and assists patients and family members at the designated facility.

  • Checks patients in and out for appointments and schedules follow up appointments as needed or directed.

  • Collects, verifies, and enters demographic, financial and/or insurance information and accurately enters the information into the electronic health record to ensure prompt and accurate billing.

  • When scheduling, responsible for scheduling and facilitating telehealth for clients to connect to/from other locations.

  • Screens patients for priority risks and raises questions and concerns on complex patient situations to the clinic supervisor(s).

• Responsible for processing, accepting, and tracking referrals/consults for clinic.

  • Responsible for scheduling appointments for intakes and ensuring all documentation is completed.

  • Responsible for working with clinic supervisor(s) to assign the patient for an assessment.

  • Responsible for collecting required consents.

• Responsible for calling clients for appointment this can include the following:

  • Intake appointments.

  • No Show or Cancelled appointments.

• Responsible for reviewing collected documentation for accuracy.

  • Identifies Release of Information (ROI) and submits completed document to Health Information Management.

  • Reviews Intake Packet for completion and accuracy.

  • Reviews Annual Consents are collected and in patient EHR.

• Responsible for Opening and Closing Duties:

  • Turn on/off the lights to the clinic and unlock/lock common spaces and storage.

  • Checking phone messages upon arrival and throughout the day.

  • Responsible for preparing necessary paperwork that needs to be collected from patients.

  • Responsible for checking printers/fax machines and ensuring confidential content is not left out.

  • Secure and/or shred confidential material.

  • Print the schedule for the next day and secure before departure.

  • Ensure common areas are tidy including conference rooms, classrooms, and lobby.

• Maintains confidentiality of all verbal, written, and electronic forms of communication or information sharing.

• Responsible for scanning documents and ensuring that all information is uploaded to the proper location.

• Responsible for data collection and entry including but not limited to internal, State, and Federal data.

• Responsible for following the highest standards of SEARHC mission, vision, and values.

  • Responsible for remaining calm and supporting clients when they appear upset or overwhelmed and must request a supervisor if a client becomes distressed.

  • Responsible for remaining culturally aware, and valuing others cultural differences as well as their strengths.

  • Responsible for talking respectfully to clients, staff, and supervisors without exception.

• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

Additional Details:

Education, Certifications, and Licenses Required

• High school diploma or equivalent.
• Basic Life Support (BLS) required within 45 days for residential sites (Raven's Way in Juneau and SUDs in Sitka)
• First Aid required for residential sites (Raven's Way in Juneau and SUDs in Sitka)

Experience Required

• 2 years of office experience preferred.
• Medical office experience preferred.

Knowledge of

• Office functions
• Computer applications.
• Office machines and equipment.
• HIPAA privacy rules.

Skills in

• Verbal and written communication.
• Problem solving.
• Time management, organization, and customer service.
• Data entry with a high degree of accuracy and detail orientation.

Ability to

• Prioritize work and multi-task in a fast-paced office setting with many interruptions.
• Self-start and willingness to learn.
• Read and comprehend instructions, correspondence, and memos.
• Demonstrate time-management, organizational, and customer service skills.
• Work with accuracy and detail.
• Maintain professional composure during stressful times.

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!