UX Director

About 4flow

4flow is a global leader in logistics optimization, with a team of over 1,500 professionals across more than 20 locations worldwide. Our unique business model integrates supply chain consulting, advanced logistics software, 4PL services, and cutting-edge logistics research to deliver innovative and end-to-end solutions.

Our Bangalore office, located in Manyata Tech Park, is one of our newest and most dynamic hubs. Here, we are building a next-generation, AI-driven supply chain product from the ground up. Operating in a hybrid work model, this location offers a unique opportunity to join the development team at an early stage and play a key role in shaping the future of our product and technology landscape.

Job description

Lead the global UX organization through AI-driven transformation, redefining how AI and agentic capabilities shape user experiences, UX practices, and organizational effectiveness while delivering measurable business value. As Head of UX, you are a strategic partner to VP- and C-level leadership, connecting UX strategy with product, technology, and business objectives while championing the value of user-centered design across the organization.

What your new challenge will look like

·   Lead a global UX organization of 15-18 people across Europe, India, and external partners, with all UX roles reporting into this position.

·   Be based primarily in Bengaluru (other locations possible) and travel regularly between Berlin and Bangalore.

·   Own and manage the UX budget, including headcount, tools, and vendor expenses.

·   Define and drive a three-year UX vision, with a strong focus on AI and agentic experiences that transform workflows and user interactions.

·   Partner with Product Management to identify opportunities where AI can fundamentally redesign and simplify customer workflows.

·   Lead the adoption of AI-enabled UX practices across research, ideation, prototyping, design, and evaluation.

·   Build AI capabilities within the UX team and create a culture of experimentation, innovation, and continuous learning.

·   Establish a scalable UX operating model that supports growth across multiple products, teams, and business areas.

·   Define effective collaboration models between UX, Product Management, and Engineering throughout the product lifecycle.

·   Align UX strategy with product strategy and broader business objectives.

·   Translate UX and design strategies into measurable business outcomes.

·   Drive hiring, team growth, role leveling, and career development across regions.

·   Manage design operations, governance, quality standards, and process improvements.

·   Ensure a consistent and cohesive user experience across the entire product portfolio.

·   Strengthen user research and customer feedback as core components of decision-making and product development.

·   Promote the value of UX beyond visual design, emphasizing research, rapid prototyping, and customer-centric innovation.

·   Balance rapid decision-making with stakeholder inclusion and organizational alignment.

·   Lead senior managers and distributed international UX teams through organizational transformation and maturity growth.

·   Build and scale UX organizations across complex, multinational environments and multiple product domains.

·   Establish governance structures and cross-functional ways of working that enable UX to scale effectively.

·   Demonstrate strong understanding and experience with AI-driven and agentic product experiences.

·   Work effectively across Europe-India time zones and multicultural teams.

·   Bring strong people leadership experience combined with a solid UX background.

·   Possess excellent stakeholder management skills and the ability to influence executive leadership and gain C-suite alignment.

·   Connect UX, product, technology, and business priorities through strategic thinking.

·   Champion innovation, emerging technologies, and continuous improvement.

·   Remain resilient, stable, and effective in environments characterized by uncertainty and change.

·   Demonstrate high ownership, accountability, and commitment to business outcomes.

·   Supply chain or logistics software experience is advantageous but not mandatory.

·   Strong English communication skills are required; a formal degree is not required.

Why you belong at 4flow

·  10+ years of professional experience in UX, Product Design, or a related design discipline, including at least 5 years in senior leadership roles with responsibility for leading managers and distributed teams.

·  Proven experience leading senior managers and large, global design teams, with the ability to navigate complex organizational environments.

·   Strong people leadership skills with a passion for building teams, developing talent and creating clear growth paths.

·  You are product-minded and ideally bring expertise from complex B2B software or supply chain environments.

·  Experience building or transforming UX organizations, ideally across multiple products or teams

·  Experience with or strong understanding of AI driven and agentic product experiences • Ability to translate product and business strategy into actionable UX direction

·  Strategic and decisive leadership style with outstanding stakeholder management skills and a hands-on mindset

·  You are prepared to regular business travel to Berlin and Bangalore

What we offer

·     A stable role within a company rooted in strong German roots, backed by a clear vision and long-term security.

·     A dynamic, international work environment with excellent opportunities for rapid career growth.

·     Extensive professional development support, including a dedicated training budget and access to internal learning programs.

·     A permanent position with a competitive base salary, attractive bonus structure, and comprehensive benefits package.

·     Hybrid work model

·     Access to an Employee Assistance Program to support your mental well-being.

·     Regular sports activities, team events, and company getaways that foster connection and collaboration.

·     Complimentary lunch, beverages, and coffee at all 4flow locations.

·     Comprehensive health insurance coverage, including GMC, GPA, GTL, and OPD.

Ready for 4flow? Then please apply online