Veterinary Practice Manager

Description

At NewDay Veterinary Care, we believe in delivering high quality medicine along with an exceptional client experience in a compassionate environment. With our innovative, comprehensive pet care experience, patients can experience veterinary care in a less stressful environment. A place where routine exams, diagnostics, vaccinations, and wellness programs are only a splash away from the pool and their best friends.

Located at Pet Paradise, NewDay Veterinary Care provides the highest level of care for our patients, while recognizing the importance of work-life balance and a team-oriented approach to medicine. With over 20 hospitals and growing, NewDay Veterinary Care aims to create a positive culture of engagement, community, partnership, and social relationships to maintain an environment fostering both personal and professional development.

ESSENTIAL FUNCTIONS OF OUR VETERINARY PRACTICE MANAGER INCLUDE:

CLIENT EXPERIENCE AND SERVICE EXCELLENCE

• Lead by example in delivering professional, efficient, and exceptional client service
• Train and coach staff on client education regarding wellness plans, preventative care, pet health needs, wellness services, marketing campaigns, and related offerings
• Effectively address and resolve client concerns while maintaining positive relationships and promoting client satisfaction and retention
• Support day-to-day clinic operations while balancing administrative responsibilities and ensuring a consistent, high-quality client experience

LEADERSHIP AND ASSOCIATE DEVELOPMENT

• Direct, lead, and mentor paraprofessional staff to support their professional growth and deliver outstanding patient care support, client service, and business results
• Foster a positive, collaborative, and accountable team culture aligned with company protocols, priorities, and brand standards
• Build strong professional relationships with doctors, Pet Paradise associates, veterinary partners, field leadership, and corporate teams
• Conduct routine clinic team meetings, share important business updates, encouraging associate feedback, and promoting team engagement

CLINIC OPERATIONS AND WORKFORCE MANAGEMENT

• Oversee clinic operations to support consistent performance, wellness plan growth, and client and associate retention
• Develop and maintain effective paraprofessional staffing schedules, ensuring proper coverage based on client demand and business needs
• Monitor labor costs and productivity while ensuring appropriate staffing levels throughout all operating hours
• Ensure associates follow established practice policies, procedures, and operational standards

FINANCIAL PERFORMANCE AND BUSINESS GROWTH

• Parter with senior leaders, doctors, and corporate teams to develop annual business plans, budgets, and wellness productivity goals
• Monitor financial and operational performance metrics and identify and implement opportunities to improve clinic performance, strengthen client retention, and support overall company growth
• Maintain appropriate inventory levels and ensure compliance with company policies and procedures, as well as all applicable local, state, and federal laws and regulations
• Manage cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable wellness audit scores.

EXPERIENCE, EDUCATION, AND TRAINING:

• Bachelor's degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Three years of related experience required in healthcare, veterinary medicine, the service industry, or a comparable field
• Previous direct supervisory experience, including hiring, coaching, associate development, and performance management
• Previous veterinary practice management experience preferred
• Veterinary technician certification, licensure, and experience preferred.
• Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification preferred
• Strong leadership, communication, organizational, financial management, and problem-solving skills
• Ability to analyze business metrics, manage competing priorities, and drive operational improvements
• Availability to work flexible schedules based on business needs, to include weekends and some holidays

PERKS AND BENEFITS:

• Scholarships for Veterinary Technician certifications
• Bring your pet to work with complimentary pet day camp
• 30 days of complimentary pet boarding (non-holiday)
• Discounted veterinary care and wellness plans for your pet
• On-demand pay with DailyPay
• Dog/Cat adoption assistance
• Medical, Dental and Vision insurance (full-time status)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) plans (full-time status)
• Supplemental coverage options
• 401(k) retirement plan
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Fitness reimbursement

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin