Operations Officer Specialist - Multiple Teams

Job Responsibilities

• Coordinate and follow up on discrepancy items with relevant parties in a timely manner and escalate any exceptions to supervisors.
• Exercise good judgment to promptly resolve and/or escalate problems and discrepancies within established timelines, documenting all occurrences and exceptions clearly for future reference.
• Ensure all incoming emails and instructions are responded to in a timely manner.
• Contribute ideas and recommendations to improve process efficiencies and increase risk mitigation.
• Handle internal and external customer complaints tactfully and ensure responsive problem-solving for enquiries from branches and other units or parties within established benchmarks.
• Provide periodic operational and management reports as required.
• Perform checking and reconciliation of general ledgers and other system records.
• Assist supervisors in preparing Business Continuity Plan (BCP) documents and conducting drill tests to ensure uninterrupted operations during disasters.
• Act as a coordinator for various initiatives as assigned by supervisors.
• Assist supervisors in promoting staff awareness of regulatory and compliance requirements and internal control standards.
• Assist supervisors on periodic risk-based self-assessments, ensuring exception and non-compliance issues are accurately reflected in management reports, and helping to rectify any outstanding issues properly and timely.
• Provide support for ad-hoc projects and assist in conducting testing on various system enhancements to increase daily operational efficiency and effectiveness.
• Assist supervisors in promoting staff morale and team culture to build an efficient, knowledgeable, and professional back-end operation support team.
• Train back-up staff and supervise staff resources on daily operations among team members effectively.
• Provide guidance and support to subordinates and monitor actual performance to deliver quality services to customers.
• Maintain self-development to successfully meet challenges arising from changing business and operational environments.

Job Requirements

• University graduate in Finance, Business Administration, or relevant disciplines.
• Knowledge of banking or investment practices and procedures.
• Minimum 1 years of experience in banking or investment operations related to the processing and settlement of investment funds.
• Ability to guide individuals toward achieving team goals.
• Good interpersonal and communication skills.
• Good sense of risk awareness.
• Able to perform teamwork and collaborate effectively with subordinates.
• Hard-working and willing to accept suggestions and comments.
• Ownership of results and commitment to personal goals.
• Sound knowledge of banking or investment operations, back-end operations of investment funds, and a basic understanding of the operations of fund houses and mutual fund distributors.
• Strong problem-solving skills and capability to adapt to changes.
• Flexibility to provide Hong Kong public holiday support when required.
• Detail-oriented with a strong control mindset and the ability to work against tight deadlines.
• Highly motivated and able to work well under pressure.
• Strong developing and coaching skills.
• Proficiency in MS Office applications.

APPLY NOW!

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location:

Two Harbour Square

Job:

Operations

Schedule:

Regular

Employee Status:

Full time