S

Services for the Underserved

Offers services to underserved New Yorkers

Peer Specialist

Full-TimeDeadline 7/31/27
$21.63 - $24.03/hr
Mid
Brooklyn, NY, USA
In Person
Social & Community ServicesCase Management & Advocacy

About the job

Requirements
  • Certification or provisional certification as a Certified Peer Specialist through the Office of Addiction Services and Supports and/or the Office of Mental Health, or Certified Recovery Peer Advocate certification.
  • Active participation in self-help activities, peer support or peer advocacy programs, participant-run organizations, or similar experiences or programs.
  • Lived experience with the mental health and/or substance use treatment system and willingness to share personal experience appropriately and respectfully.
  • Understanding of the community in which the team is based and awareness of available community resources.
  • Experience working with families and youth or children.
  • Positive and productive progress toward one's own recovery.
  • Ability to demonstrate good interpersonal communication skills and empathize with, relate to, and effectively work with participants.
  • Ability and willingness to disclose one's recovery story, where appropriate, for empowerment purposes.
  • Excellent judgment and ability to understand boundaries when working with participants.
  • Clear understanding of community diversity and needs.
  • Ability to document and translate member needs using a trauma-informed and culturally competent lens.
  • Ability to use critical-thinking, problem-solving, and de-escalation skills to help create and maintain an environment that promotes recovery.
  • Ability to use computer programs, specifically Microsoft Word and Microsoft Excel.
  • A minimum of a high school diploma or equivalent or higher is required.
Responsibilities
  • Create a sense of community through the mutual sharing of lived experiences and establish professional boundaries when working with participants.
  • Maintain a caseload and carry a small caseload as needed.
  • Supervise a peer specialist.
  • Facilitate engagement with teams by forging strong connections with participants and families.
  • Undertake outreach activities designed to promote community awareness of S:US services.
  • Encourage help-seeking and serve as a bridge between team members and participants when they experience ambivalence about treatment or other services.
  • Develop authentic, meaningful relationships with individuals and families through empathy, listening, and collaboration.
  • Understand, share, and discuss multiple frameworks for understanding life experiences with participants and the S:US team.
  • Advocate for and facilitate access to needed health care services, proactively addressing barriers such as missed appointments, transportation, fear, stigma, and communication with professional staff.
  • Advocate with and for program participants in the larger community and on the team.
  • Facilitate individual and group-based educational, recovery, wellness, and skill-building opportunities, including wellness self-management, WRAP, peer support, harm reduction, and social or leisure activities.
  • Collaborate with participants to clarify their personal visions and develop their wellness toolkit.
  • Support participants in strengthening self-awareness, building life skills, and connecting to resources and community outside the S:US team.
  • Work actively within the team to build an environment grounded in the belief in human potential to grow and an understanding of human diversity.
  • Accompany individuals to appointments and community or leisure activities.
  • Provide reassurance and support to individuals in distress or crisis.
  • Employ non-clinical crisis support, especially after periods of hospitalization or incarceration.
  • Assist individuals with putting wellness, crisis, or recovery plans into action.
  • Accompany, support, and advocate on behalf of individuals in emergency rooms or crisis units or when preparing for detox, residential, or other crisis-related services.
  • Provide short-term post-crisis support to individuals discharged from emergency rooms, crisis units, or crisis respite residences, or after incarceration.
  • Maintain open and frequent communication with the team and report safety and other concerns to team members.
  • Complete timely and accurate documentation of guest interactions, services provided, critical information and events, collateral contacts, and referrals as required by organizational and program policies.
  • Participate in agency and staff team meetings, individualized or team supervision, coaching, and professional development activities.
  • Attend required trainings and maintain confidentiality.
  • Utilize shared personal experience to support skill development that guides individuals toward more independent lives in the community.
  • Explore community spaces that promote integration, inclusion, and participation, bridging individuals from home to the community.
  • Support individuals in attending community activities and appointments when requested.
  • Assist individuals in connecting to long-term natural supports that enhance quality and overall security of life.
  • Communicate effectively with individuals and team members while appreciating their social, cultural, religious, and ethnic backgrounds and their age, gender, and abilities.
  • Uphold personal and professional ethics and values while respecting the culture, beliefs, and abilities of individuals served.
  • Support individuals' independence, choice, and control by providing only the support they need and specific skills that promote independence.
  • Foster continuous quality improvement by seeking information, implementing solutions, improving quality and service efficiency and effectiveness, reducing costs, and managing change systematically.
  • Use strong interpersonal skills and appropriate language to help individuals feel comfortable and motivated, overcome barriers or stigma, and engage fully in their care with other team members when appropriate.
  • Perform other duties as required.
Desired Qualifications
  • Bilingual ability is a plus.

About the company

S

Services for the Underserved

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S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1978

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Simplify's Take

What believers are saying

  • The April 2026 crisis center adds recurring operating funding through 2031.
  • Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
  • TD's 2026 grant expands Homebase staffing during acute eviction pressure.

What critics are saying

  • S:US depends heavily on New York public funding and contract renewals.
  • Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
  • If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.

What makes Services for the Underserved unique

  • S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
  • S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
  • S:US secured a $894,050 Truxton SRO contract through 2032.

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Benefits

  • Wellness Program
  • Professional Development Budget

Company News

Hep Free NYC
Oct 19th, 2023
NYC Hep C Task Force Meeting Highlights | 09-27-2023

In partnership with Services for the Underserved, NYC Health Dept launched the city's first Public Health Vending Machine located at 1676 Broadway, Brooklyn (corner of Decatur and Broadway).