Full-Time
Customer Success Manager
Scaled Segment
Confirmed live in the last 24 hours
WorkRamp
51-200 employees
Provides training and enablement software solutions
Compensation Overview
$100k - $140kAnnually
Mid, Senior
Remote in USA
- 3-5 years of experience in Customer Success, including demonstrated experience building 1:many programs for customers in the Scaled/Digital segment
- Strong business acumen in Self-Service/Digital/Scaled CS strategies
- Past experience owning full-cycle renewals (price quotes, negotiation, and closing)
- Experience building automations/workflows/playbooks in Vitally (or similar CS platform) strongly preferred
- Exceptional written communication skills
- Detail-oriented with a bias towards action. Strong analytical mindset with proficiency in leveraging data-driven insights for strategic decision-making.
- Experience in B2B SaaS, preferably in early to mid-stage startups
- Comfortable working with CxOs and managing a sales process
- Strong coaching skills, technical aptitude, territory management skills, and attention to detail
- Passion for the startup experience
- Own the customer relationship post-deployment for hundreds of customers in our Scaled segment, working with stakeholders from CxOs to individual contributors
- Deliver measurable scaled-success engagement tactics and proactive + interventional success playbooks for 1:many customer engagements
- Utilize data analytics to identify patterns and trends in customer interactions
- Collaborate with Customer Education & Community Manager to build and maintain the Scaled customer journey together
- Share the results of successful playbooks and email campaigns with 1:1 CSM team so they may leverage the same content and automations for their own customers, making the broader team more efficient and effective
- Be a strategic advisor to customers, helping them achieve their business outcomes
- Channel feedback directly to the product team to help shape the product roadmap
- Project managing internal, cross-functional customer projects with your WorkRamp teammates
- Become an expert in learning and training methodologies and best practices
- Have the opportunity to experience a fast-paced startup environment
WorkRamp provides training and enablement software designed to help businesses efficiently scale their training programs. The platform integrates with tools like Single Sign-On (SSO), APIs, Slack, and Salesforce, allowing companies to seamlessly incorporate training solutions into their existing workflows. Unlike many competitors, WorkRamp focuses on delivering a user-friendly experience while meeting the specific needs of large organizations. The company operates on a subscription-based model, generating revenue through recurring payments from clients, which range from small businesses to large enterprises. WorkRamp's goal is to ensure that both employees and customers are well-trained and aligned with the company's objectives.
Company Stage
Series C
Total Funding
$66.9M
Headquarters
San Francisco, California
Founded
2015
6 month growth
↓ -9%1 year growth
↓ -9%2 year growth
↓ -45%
Simplify's Take
What believers are saying
- Partnerships with NINJIO and Ethena enhance WorkRamp's training offerings, making them more comprehensive and engaging.
- The introduction of WorkRamp Communities and CMS demonstrates the company's commitment to continuous innovation and addressing customer needs.
- Recognition as a 'Top Performer' in the Customer Education Software category and inclusion in the Inc. 5000 list highlight WorkRamp's strong market position and growth potential.
What critics are saying
- The competitive landscape of enterprise training software is crowded, requiring WorkRamp to continuously innovate to maintain its edge.
- Rapid expansion and new product introductions may strain resources and impact the quality of customer support.
What makes WorkRamp unique
- WorkRamp's platform integrates seamlessly with popular tools like Slack, Salesforce, and SSO, enhancing its usability within existing workflows, unlike many competitors.
- The company's strong financial backing from investors who have also funded Airbnb, Uber, and Stripe provides a solid foundation for growth and innovation.
- WorkRamp's focus on both employee and customer training, combined with its scalable SaaS model, sets it apart from competitors who may focus on only one aspect.
Benefits
Fully Remote - Work from anywhere in the US
Unlimited PTO & 16 company wide holidays including a winter break
Equity with annual refreshes
Full healthcare coverage
100% paid short-term & long-term disability insurance, plus life insurance
Stipend for remote work setup, DeskPass account, & virtual and regional meetups
Annual stipend for professional development
401K
Half Day Fridays every other week
Quarterly Self Care Day & more
Mental Health and Wellness Resources including a free subscription to Calm Premium & access to 2 Employee Assistance Programs (EAP)
$100 Birthday Donation to the charity or non-profit of your choice
Employee Resource Groups