C

CWS

Hygiene services, workwear rental, fire safety

Kaufmännischer Sachbearbeiter / Vertriebsinnendienst

Customer SupportPosted on Nov 13
Full-timeMalbergweich, GermanyNo salary listedIn-person

About the Job

Requirements

  • Completed commercial vocational training, for example as an office clerk or industrial clerk, or equivalent training.
  • Experience in complaint handling is advantageous.
  • Routine use of Microsoft Office.
  • Very good spoken and written German.

Responsibilities

  • Act as the central contact for customers and colleagues.
  • Provide general support to field sales, including preparing analyses for customer appointments.
  • Process and coordinate customer requests and manage complaints in coordination with the account manager.
  • Manage claims in coordination with the account manager.
  • Monitor appointments and delivery times and follow up on actions.
  • Maintain customer histories, prepare and clarify invoices, and create customer service reports.
  • Create and update customer master records.
  • Provide administrative support to the site manager.

Desired Qualifications

  • Experience in complaint handling.

About the Company

CWS

Hygiene services, workwear rental, fire safety

CWS International provides hygiene services, workwear, cleanroom services, and fire safety for business customers. It operates a full-service rental model where maintenance, repair, and replacement are included, aligning with a circular economy. It differentiates itself by bundling multiple facility services under one provider with ongoing service and upkeep across a European network. Its goal is to help organizations keep facilities safe, clean, and compliant while reducing upfront costs and environmental impact.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
's-Hertogenbosch, Netherlands
Founded
1899

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