EXL

Analyzes business data and runs outsourced operations

Technology Solutions Delivery

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Responsibilities

Own key accounts end to end from an IT service delivery perspective.
Lead service delivery reviews covering service-level agreement adherence and ongoing projects with clients and internal stakeholders.
Manage and support business ramp-ups.
Identify, implement, and review service improvement initiatives; drive productivity improvements and control operating costs.
Drive compliance and information security in client service delivery processes and work with internal audit teams to meet compliance requirements.
Liaise with business and clients to understand delivery requirements and communicate expectations to internal teams.
Maintain a database of client process downtimes, application issues, and major downtimes for future analysis.

Desired Qualifications

A Bachelor of Engineering or Bachelor of Technology degree is preferred.
Industry-recognized certifications such as ITIL, ITSM, or PMP are preferred.

Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective
IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
Managing Business Growth (Ramp-ups)
Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Liaison with Business / Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP

Client Portfolio Management: End-to-end ownership of key accounts from an IT service delivery perspective.
IT Service Delivery: Lead service delivery reviews covering SLA adherence and ongoing projects with clients and internal stakeholders.
Business Growth: Manage and support business ramp-ups.
Business Value Creation: Drive service improvements, productivity gains, and cost optimization.
Compliance & Information Security: Ensure effective compliance and information security in service delivery; collaborate with internal audit teams.
Stakeholder Management: Act as a liaison between clients/business and internal teams to align delivery expectations.
Major Incident Management: Maintain a database of client process downtimes and application issues for future analysis.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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