I

IHG

Global hotel company

Front Receptionist

Full-TimeUpdated on 10/15/2026Deadline 10/31/26
No salary listed
Entry
Bachelor's, Associate's
Japan
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Strong communication skills in English and Japanese at business level.
  • Good attention to detail and accuracy.
  • A guest-focused mindset and strong service etiquette.
  • Ability to multitask and work in a fast-paced environment.
  • A team-oriented attitude, reliability, and integrity.
  • Willingness to learn and grow within the role.
Responsibilities
  • Provide professional and efficient guest check-in and check-out services.
  • Welcome guests and serve as a primary point of contact throughout their stay.
  • Handle guest inquiries about hotel facilities, services, and local information.
  • Manage room assignments, reservations, and billing accurately using a property management system.
  • Coordinate with the concierge on transportation, restaurant reservations, and special requests.
  • Deliver courteous, personalized service aligned with brand standards.
  • Anticipate guest needs and respond proactively.
  • Handle guest feedback and requests appropriately, escalating issues when necessary.
  • Maintain smooth front desk operations during peak and non-peak hours.
  • Maintain accurate guest information, reservation, and billing records.
  • Follow brand standards, service procedures, and operational guidelines.
  • Maintain confidentiality of guest information and comply with data protection policies.
  • Support daily front desk operations, including opening and closing procedures.
  • Assist with cash handling, reports, and shift balancing.
  • Participate in training sessions and continuous improvement initiatives.
  • Collaborate with Housekeeping, Concierge, Food and Beverage, and other departments.
  • Share guest feedback and operational insights to improve service quality.
  • Demonstrate genuine care, professionalism, and a positive mindset; maintain product knowledge and operational understanding; listen to guest needs and expectations; and provide prompt, thoughtful service.
Desired Qualifications
  • Previous experience in hotel front office or customer service.
  • Experience using Opera property management system or similar systems.
  • A diploma or bachelor's degree in Hospitality, Tourism, Business, or a related field.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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